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Customer service

headrowe
Newbie
Posts: 3
Registered: ‎16-11-2018

Customer service

‎28-12-2018 4:49 PM

Absolutely abysmal !!

Waited thirty two days to be connected. Internet now runs slow or drops out completely (connected on 20/11). Tried numerous times to contact customer service online but never available. Cannot bring myself to pnone as I have spent many frustrating hours during the past weeks being passed from one "TEAM" to another. Nobody seems to hold any responsibility and a supervisor or manager simply doesn't exist i.e." they are at a meeting".  "they are out of the building" etc

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Gandalf
Community Gaffer
Community Gaffer
Posts: 26,573
Thanks: 10,294
Fixes: 1,600
Registered: ‎21-04-2017

Re: Customer service

‎28-12-2018 4:58 PM

Sorry to hear of the issues you've had.

Our tests are showing a high number of errors on the line, which would be causing speed and connection problems.

Can you try the steps here and report a fault to us at http://faults.plus.net if you don't see an improvement please?

Once you've done this feel free to nudge us over here and we'll be happy to pick it up.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
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