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Customer Options Team

Apprentice
Grafter
Posts: 614
Registered: 04-11-2008

Customer Options Team

Despite all the various changes over the last months do the PN COT still exist?
If so is there a direct to the COT phone number without having to contact CS first and then get redirected or even disconnected in the process
  Smiley
3 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Customer Options Team

There always used to be but it seems to have vanished - found it
Route was
https://www.plus.net/home-broadband/contact/
Select Already a customer - Contact Us
Then Accounts and Billing
Then I am thinking of leaving
Then I am thinking of leaving Cancellation Procedure
Still need to contact us
Give us a call
Moderator
Moderator
Posts: 26,928
Thanks: 1,732
Fixes: 131
Registered: 14-04-2007

Re: Customer Options Team

After a little digging I found this:
Customer options
   From landlines: 0800 013 2632
   From mobiles: 0330 123 9197
   8am - 8pm Monday to Friday
   9am - 7pm Saturday
   9am - 6pm Sunday
As per Jim's edit above Huh

Customer and Forum Moderator.

Apprentice
Grafter
Posts: 614
Registered: 04-11-2008

Re: Customer Options Team

Many thanks for your help guys, here's hoping they can still offer a good retention deal for plain old ADSL1 + the line rental in order to get it.