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Currently on FTTC - what happens to my service if I move house to ADSL location

daveplus
Rising Star
Posts: 202
Thanks: 34
Fixes: 1
Registered: ‎25-08-2010

Currently on FTTC - what happens to my service if I move house to ADSL location

I am currently on Value FTTC (old ADSL package then FTTC as part of the trial).
If I move to a place where FTTC is in the pipeline but not yet available, ie downgrade to the available ADSL 2+, would I subsequently get a free upgrade to FTTC when it becomes available?
Thanks
Dave
1 REPLY
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Currently on FTTC - what happens to my service if I move house to ADSL location

Hi Dave,
If you were to move onto an ADSL2 product then when/if fibre became available it would need to be on one of our current fibre packages.
Let us know nearer the time when you get any confirmed dates and we'll take a look what is available where you're moving too.