Current outage

[#1]

My BB went down 11:00 ish Friday 30th March according to emails received.
BT exchange info
BT have advised that this exchange is enabled for WBC on 21CN

Still down at 12:15
Finally got through on status line, engaged for ages ... 0800 917 6714 which suggested re-boot
Currently on backup dongle.
Wifi & router now back up, will post this from PN BB connection, fingers crossed x
UPDATE:
BB now back up 12:45 now posting u/d using wifi and PN BB, so it's working again now.
PLUSNET NEEDS AN OFF SITE STATUS PAGE, CONTACT NUMBER ETC THAT CAN BE UPDATED BY YOUR MOBILE PHONES, OR OTHER MEANS, to be accessed by dongle, mobile phones etc
Whilst my T-mobile backup dongle does allow internet access, it is painfully slow

[#2]

I'm on Fibre and was affected as well the reports say 20CN  & 21CN only.
I cannot believe this outage was not related to the current round of planned activities in the morning.
Colin

[#3]

It's always the workman with the blowtorch that sets the roof of the listed building on fire !

[#4]

Plus People - thanks for info.  As ever, reason for staying with Plus (and recommending to others) is the fact that a) Plus keep people informed and fess up to (most) issues and b) Plus people in general seem more on the ball and communicative generally than those at the other ISPs
One suggestion - I subscribe to the Plus alerts (though of course you ony get them if you are 'up'.  However alerts could do with being divided between 'Major issue' and 'Minor issue' so that you could opt to subscribe to just Major ones.  I get a fair few alerts a week, so tend not to read them.
Ta

[#5]

I agree with Beskar, my reason for love of Plusnet is the availability of updates and the good support I receive. In fact I was praising Plusnet for this in the Pub last night, after someone was running down their mobile operators support.
Frogger

[#6]

I read somewhere that  free dial-up numbers can be allocated to customers who are having problems. But the support phones went down at the same time - catch 22!

[#7]

Is it feasible to text major problems to users mobile phones, if opted in ?
First Direct, just down the road from PlusNet, regularly send opted in texts.
Is there not a second backup broadband routing path ?
There should be ( maybe there is ) redundancy built into your systems and routings.
In the past, I have setup such systems for Broadcast TV.
Plan for the worst, and hope for the best, was my motto.

[#8]

Quote from: Oldjim

From the A&A status 20CN are affected as well

Both 20CN (IPSC) and 21CN (WBC) are affected.

Quote from: Frogger

I'm on Fibre and was affected as well the reports say 20CN  & 21CN only.

Where you read 21CN, you can take that to mean fibre too. Both use the same WBC host links

Quote from: PlusComUK

PLUSNET NEEDS AN OFF SITE STATUS PAGE, CONTACT NUMBER ETC THAT CAN BE UPDATED BY YOUR MOBILE PHONES, OR OTHER MEANS, to be accessed by dongle, mobile phones etc

Why don't you subscribe to receive Service Status updates via RSS/Email or follow us on Twitter? All are easily accessible from a mobile phone (see my sig for details).

[#9]

Quote from: PlusComUK

Is there not a second backup broadband routing path ?

http://usertools.plus.net/status/archive/1333108986.htm

Quote

We are starting to see customers coming back online via alternative routes however the root cause of the problem remains unresolved. Our suppliers have given an estimated fix time of 13:30 today.

[#10]

Quote from: Bob

Quote from: PlusComUK PLUSNET NEEDS AN OFF SITE STATUS PAGE, CONTACT NUMBER ETC THAT CAN BE UPDATED BY YOUR MOBILE PHONES, OR OTHER MEANS, to be accessed by dongle, mobile phones etc Why don't you subscribe to receive Service Status updates via RSS/Email or follow us on Twitter? All are easily accessible from a mobile phone (see my sig for details).

Hi Bob,
I already receive Service Status updates via RSS/Email. ( which don't work when the PN BB is down !)
Only the planned ones sent before BB goes down.!

My mobile is not a smart phone, just a bog standard text & talk phone, and
I would like major status updates and service outages with NO action required on my part!
I alternate my internet usage with watching TV, so an auto heads up would be nice, without spending quite a while trying to find out what the problem is.
0800 status line was no help, being understandably permanently engaged.
Similarly, I cannot get twitter or facebook on my mobiles at any time, nor on computer when BB is down...
BTW I use an Apple iMac, so PlusNet Assist doesn't work for me.
Despite phoning all your contact numbers which were constantly engaged, understandably, including the status one, I only found out what was happening when I dug out my old, slow dongle and fired that up.

BT exchange info
BT have advised that this exchange is enabled for WBC on 21CN

[#11]

I think the only option then that covers your specific requirements would be to offer service status updates via text. However this would undoubtedly be seen as spam by a massive majority of our customers, so it'd have to be an opt-in service.
Is this something any other people would be interested in?

[#12]

Yes, an excellent idea, and as I mentioned, an opt-in service is preferable.
Just one message length please. 140 - 160 chr$
Best to have a no reply service, unless you want to be inundated with "when will it be back on" texts !!
And it can be setup to show originator as PlusNet (Status)
Two texts, first with "problem", second with "problem sorted".

[#13]

Quote from: PlusComUK

My mobile is not a smart phone, just a bog standard text & talk phone, and Similarly, I cannot get twitter or facebook on my mobiles at any time, nor on computer when BB is down...

If you can send and receive text messages, you can use Twitter on your phone.

Quote from: PlusComUK

I would like major status updates and service outages with NO action required on my part!

How about receiving a text message from Twitter whenever PlusNet sends a Tweet? Sounds like an easy solution to me.

[#14]

Quote from: Rob

Quote from: PlusComUK My mobile is not a smart phone, just a bog standard text & talk phone, and Similarly, I cannot get twitter or facebook on my mobiles at any time, nor on computer when BB is down... If you can send and receive text messages, you can use Twitter on your phone. Quote from: PlusComUK I would like major status updates and service outages with NO action required on my part! How about receiving a text message from Twitter whenever PlusNet sends a Tweet? Sounds like an easy solution to me.

I see around 50 tweets today. It doesn't look like a good solution to me.

[#15]

How much would Plusnet be charged for texts - at 10p per text and say 50.000 customers signed up that makes £5,000 per time