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Current line speed

Posts: 1
Registered: ‎08-12-2008

Current line speed

IP profile of line has dropped from 10.84/0.83 in March to 6.88/0/83 (I can PM stats if required). Can someone advise why this drop. Also, can line stats be checked as router drops out a lot or has to be robooted.

Community Gaffer
Community Gaffer
Posts: 26,233
Thanks: 9,879
Fixes: 1,552
Registered: ‎21-04-2017

Re: Current line speed

Hi there.

Line tests aren't showing the cause of the speed drop, but based on a 24 hour snapshot of the connection your line is erroring every 4 seconds as shown below.

xDSL Status Test Summary
Sync Status: Circuit In Sync
General Information
NTE Status:   NTE Power Status: PowerOn Bypass Status:  
  Upstream DSL Link Information Downstream DSL Link Information
Loop Loss: 15.6 31.0
SNR Margin: 6.5 8.6
Errored Seconds: 1 5
HEC Errors: 1  
Cell Count: 3139243 4892430
Speed: 1176 7875
Maximum Stable Rate (KBPS): 10208 Fault Threshold Rate (KBPS): 8166
Mean Time Between Retrains (Seconds): 86322 Mean Time Between Errors Upstream (Seconds): 4111
Indicative Line Quality: R Mean Time Between Errors Downstream (Seconds): 4

I'd recommend running through the troubleshooting steps at completing the process to report a fault to us if you're still having issues.

Let us know over here when you have raised the fault and we'll be happy to take another look.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi