Current line speed

[#1]

IP profile of line has dropped from 10.84/0.83 in March to 6.88/0/83 (I can PM stats if required). Can someone advise why this drop. Also, can line stats be checked as router drops out a lot or has to be robooted.

[#2]

Hi there.

Line tests aren't showing the cause of the speed drop, but based on a 24 hour snapshot of the connection your line is erroring every 4 seconds as shown below.

xDSL Status Test Summary
Sync Status:		Circuit In Sync
General Information
NTE Status:		NTE Power Status:	PowerOn	Bypass Status:

	Upstream DSL Link Information	Downstream DSL Link Information
Loop Loss:	15.6	31.0
SNR Margin:	6.5	8.6
Errored Seconds:	1	5
HEC Errors:	1
Cell Count:	3139243	4892430
Speed:	1176	7875

Maximum Stable Rate (KBPS):	10208	Fault Threshold Rate (KBPS):	8166
Mean Time Between Retrains (Seconds):	86322	Mean Time Between Errors Upstream (Seconds):	4111
Indicative Line Quality:	R	Mean Time Between Errors Downstream (Seconds):	4

I'd recommend running through the troubleshooting steps at http://faults.plus.net completing the process to report a fault to us if you're still having issues.

Let us know over here when you have raised the fault and we'll be happy to take another look.