Current line speed much slower than estimate
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Current line speed much slower than estimate
08-11-2013 9:20 PM
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I found my way to this page https://portal.plus.net/my.html?action=data_transfer_speed it says
Quote Phone exchange:
HISTON
Estimated line speed:
8Mb (This may vary between 5.5Mb and 12.5Mb) - Checked on 2013-11-07 22:39:40
Current line speed:
0.2 Mb
I don't understand why 'current line speed' is so much smaller than 'estimated line speed' . What's going on? I've tried turning my router on off, tried leaving it. The router says
Quote Uptime: 1 day, 3:00:29
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 443 / 16,459
Data Transferred (Sent/Received) [MB/MB]: 48.11 / 259.84
Output Power (Up/Down) [dBm]: 12.9 / 0.0
Line Attenuation (Up/Down) [dB]: 15.9 / 31.5
SN Margin (Up/Down) [dB]: 26.2 / 6.1
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 662 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 4 / 856
HEC Errors (Up/Down): 1 / 4,228
Re: Current line speed much slower than estimate
08-11-2013 9:22 PM
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Quote With speedtest@speedtest_domain
Download speedachieved during the test was - 13.19 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 14.58 Mbps
Re: Current line speed much slower than estimate
08-11-2013 9:27 PM
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Your line is syncing at 16 M/b but for some reason BT have an incorrect line profile. As PlusNet also set a line speed using this data, this is where the problem lies. PN should be able to sort this for you quite quickly, but I would raise a fault ticket.
Re: Current line speed much slower than estimate
08-11-2013 9:35 PM
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I tried calling customer services but got a recording 'due to adverse weather conditions the waiting time is 30 minutes'. My time is too valuable to me to spend that long listening to tinny music on the phone. (My energy company have a better system. You phone, they are busy, they phone back later. )
Re: Current line speed much slower than estimate
08-11-2013 9:36 PM
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Try to log a fault here: https://faults.plus.net
Re: Current line speed much slower than estimate
08-11-2013 9:57 PM
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Yep I put it back to plusdsl.net after the speed test
Quote Username: *********@plusdsl.net
Password: ********
Remember Password: Yes
IP Address: 91.125.235.108
Primary DNS: 212.159.6.10
Secondary DNS: 212.159.6.9
Re: Current line speed much slower than estimate
11-11-2013 9:58 AM
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Re: Current line speed much slower than estimate
12-11-2013 6:45 PM
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Left router connected to test socket, trying to arrange engineer appointment.
Ran another 'BT Wholesale Broadband Performance Test' at http://www.speedtest.btwholesale.com/ . Don't understand why it gives much higher download speed ( 13 Mbps ) when I use their special login details.
Quote
Broadband Diagnostic Test
--------
ADSL and Fibre to the cabinet Broadband
Telephone Number of the broadband circuit: 01223xxxxxx
Download speedachieved during the test was - 0.75 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 14.94 Mbps
Upload speed achieved during the test was - 0.35Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
Tap3 test configuration
-----------------
Browsed to http://192.168.1.254/ , Changed username to speedtest@speedtest_domain
Download speedachieved during the test was - 13.44 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 14.94 Mbps
Upload speed achieved during the test was - 0.01Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
Your service was found to be performing poorly. Please raise a fault with your service provider, stating that the BT Performance Tester tool indicates poor service throughput performance after the third test.
Re: Current line speed much slower than estimate
13-11-2013 11:47 AM
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I don't think PlusNet are being very helpful at all. Your line length is certainly not 5 km and is probably less than 2 km ( att 31.5db) and your BT profile is good, an engineer will say your line is fine and probably raise a charge for no fault found. You should be getting speeds of around 14Mbps. I think that for some reason PlusNet profile is wrong and is stuck at a ridiculously low level. Sounds like you have just joined PlusNet, I suspect that the current line speed has never been updated correctly. What does https://portal.plus.net/m...ction=data_transfer_speed say for your current line speed? I am surprised that Chris Purvey did not pick this up earlier in the thread. If you get no response on the forum I suggest raising a ticket to ask for your PlusNet profile to be checked and set to the correct level. I don't think an engineer visit is required. Hope this helps.
Re: Current line speed much slower than estimate
13-11-2013 4:55 PM
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D/L U/L
The test we've done are showing : Loop Loss: 34.5 58.0
The line speed is set correct to his current sync speed, as I said something is not right and we need to look at this further.
Re: Current line speed much slower than estimate
13-11-2013 5:30 PM
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Re: Current line speed much slower than estimate
13-11-2013 5:42 PM
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Quote from: RealAleMadrid How do you explain a BT diagnostic test result of 13.44 Mbps and an IP profile of 14.94Mbps.
That is normal?
The TAP3 seems to indicate an issue PN's end...
Re: Current line speed much slower than estimate
13-11-2013 6:02 PM
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Re: Current line speed much slower than estimate
13-11-2013 8:29 PM
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Quote BBEU on account was actually related to SID 2312980
now updated with correct line details and cancelled the SFI on the other line.
seems that we had the wrong BBEU which was receiving delta reports from the wrong line. have updated.
xDSL Status Check
Circuit ID: CBUK91299484 Service ID: BBEU12117741
Telephone NO.: N.A. Test Executed On: 13-11-2013 18:16:55
xDSL Status Test Summary
Sync Status: Circuit In Sync
General Information
NTE Status: NTE Power Status: PowerOn Bypass Status:
Upstream DSL Link Information Downstream DSL Link Information
Loop Loss: 15.8 31.5
SNR Margin: 26.0 6.1
Errored Seconds: 4 13
HEC Errors: 2
Cell Count: 1911339 21915500
Speed: 443 16938
Maximum Stable Rate (KBPS): 15904 Fault Threshold Rate (KBPS): 12723
Mean Time Between Retrains (Seconds): 86400 Mean Time Between Errors Upstream (Seconds): 86400
Indicative Line Quality: A Mean Time Between Errors Downstream (Seconds): 102
Re: Current line speed much slower than estimate
13-11-2013 8:48 PM
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