Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Current line speed: 7.15 Mb
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Current line speed: 7.15 Mb
Current line speed: 7.15 Mb
12-08-2013 12:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi,
I have two broadband accounts (Free-Online and Plusnet) at different addresses that I manage show the above Connections line speed.
Free-Online usually syncs at about 3500 Kbps and Plus Net around 2500.Kbps.
Is this something I should be worried about?
Dan
I have two broadband accounts (Free-Online and Plusnet) at different addresses that I manage show the above Connections line speed.
Free-Online usually syncs at about 3500 Kbps and Plus Net around 2500.Kbps.
Is this something I should be worried about?
Dan
Message 1 of 8
(1,219 Views)
7 REPLIES 7
Re: Current line speed: 7.15 Mb
12-08-2013 2:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there,
It's perfectly normal for different lines at different addresses to sync at different speeds, and certainly isn't anything to worry about. The sync rate depends on a number of things, but mostly the length and quality of the wiring between the phone exchange and the property - hence why two different addresses can have different sync speeds.
Hope that helps explain.
It's perfectly normal for different lines at different addresses to sync at different speeds, and certainly isn't anything to worry about. The sync rate depends on a number of things, but mostly the length and quality of the wiring between the phone exchange and the property - hence why two different addresses can have different sync speeds.
Hope that helps explain.
Message 2 of 8
(584 Views)
Re: Current line speed: 7.15 Mb
12-08-2013 3:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Matt,
I didn't explain my issue correctly. sorry
When I login to the members centre and check connection speed it reports both my addresses Broadband connection speed at 7.15Mb, should this not really be the line speed I am syncing at ?
Dan.
I didn't explain my issue correctly. sorry
When I login to the members centre and check connection speed it reports both my addresses Broadband connection speed at 7.15Mb, should this not really be the line speed I am syncing at ?
Dan.
Message 3 of 8
(584 Views)
Re: Current line speed: 7.15 Mb
12-08-2013 3:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Ah, I'm guessing they've both been installed fairly recently? All accounts with the 20CN service (up to 8Mb) are by default set to 7150 on provision as that's as fast as a line can go on 20CN. They'll stay like that until we get an updated profile from BT, at which time they'll adjust to match the profile on BTs side of things. I suspect as I said that these lines are recently installed and we haven't yet had an update on the profile from our suppliers - when we do you should see that sort itself out.
Message 4 of 8
(584 Views)
Re: Current line speed: 7.15 Mb
12-08-2013 4:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Well!
The free-online account has been installed 10 years and the plus net account 12 months.
They have been correct in the past and have been wrong now for a few months. Maybe an update from BT is required.
Dan
The free-online account has been installed 10 years and the plus net account 12 months.
They have been correct in the past and have been wrong now for a few months. Maybe an update from BT is required.
Dan
Message 5 of 8
(584 Views)
Re: Current line speed: 7.15 Mb
12-08-2013 4:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Right... nothing to do with that then
I've updated the profile on the free-online account, that's now set correctly (looks like that was changed to 7150 as a result of a problem we had, sorry about that). Can't find the plusnet account though, any chance you could PM me the username or post a ticket ID in this thread and I'll look at that and make sure it's set correctly too?
I've updated the profile on the free-online account, that's now set correctly (looks like that was changed to 7150 as a result of a problem we had, sorry about that). Can't find the plusnet account though, any chance you could PM me the username or post a ticket ID in this thread and I'll look at that and make sure it's set correctly too?
Message 6 of 8
(584 Views)
Re: Current line speed: 7.15 Mb
13-08-2013 9:01 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for the PM, it was the same deal with that second account - sorry about that. It's been updated to 2000 to match the profile on BTs side for you, hope that helps.
Message 7 of 8
(584 Views)
Re: Current line speed: 7.15 Mb
13-08-2013 9:40 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Matt,
many thanks for your assistance
Dan.
many thanks for your assistance
Dan.
Message 8 of 8
(584 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page