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Current line speed 0.3Mb :(

HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,199
Thanks: 1,466
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Registered: ‎25-03-2015

Re: Current line speed 0.3Mb :(

‎17-07-2017 11:29 AM

@Townman wrote:
ADSL service which is not achieving the forecast 0.5Mbps CONSISTENTLY!
@rebeccabg wrote:

minimum guaranteed speed of 0.5Mb when we signed up, which they are achieving.

Huh

 

I'm afraid LRS (Line Rental Saver) wouldn't be refunded on joining the FTTP trial and wanting to drop the phone line completely.

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 Harry Beesley
 Plusnet
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Townman
Superuser
Superuser
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Registered: ‎22-08-2007

Re: Current line speed 0.3Mb :(

‎17-07-2017 6:14 PM

If only out of interest, what would the situation regarding LRS if withdrawing from a contract on the complete inability to deliver the minimum speed?

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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Chris
Legend
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Registered: ‎05-04-2007

Re: Current line speed 0.3Mb :(

‎17-07-2017 7:19 PM

Depending on the outcome of a full fault investigation we'd generally take this case by case, in this instance we are achieving the minimum sync speed advised.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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