I appreciate your efforts, Matthew, but it's now 12 days since I first reported a problem and I'm still seeing speeds reported in bps - forget about Mbps - and interference from any router I connect is making my phone line unusable. It's no comfort to know support are a little behind when I'm paying for a service I simply haven't been receiving these past 2 weeks.
This may be a very basic question, but I see you say different routers have been tried. Have you tested a different filter/cable between the socket and the router?
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Openreach have now fixed a hard fault on my line and my router stats look very promising. However, I'm not seeing the benefit in actual throughput. Please will somebody check if there are restrictions on my line and have them removed if there are? Thanks.
I've set the profile on our side to where it should be, however at the moment the BT IP Profile is still showing at 500. Can you run the BT speedtester at http://speedtest.btwholesale.com/ and complete the 'further diagnostics' section to see what that profile is set at?
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Hi Chris. I've never succeeded in getting further diagnostics to run. I always get the message "The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider." Is there another way I can check?
