Current Speed inaccurate

[#1]

I've had a download speed of 9000 + for over seven days and have just run a BT speedcheck which gives an IP figure of 8+.
My Thompson router gives a max bandwidth of 10088 and a bandwidth of 9400. This with a SNR 0f 6.0 and a line attenuation of 37.
It looks as though the PN current line speed is stuck on 4.5Mb. Can you have a look at this please.
Thanks Mike

[#2]

Hi Mike,
I've raised that to 8200 now to allow for your BT IP profile. You should see the increase shortly.
Jojo

[#3]

Thanks Jojo
I did a restart of my router just under 4 hours ago as my upload speed seemed very low, 150-250kbps . Have a look at the error figures below they seem frighteningly large!
DSL Connection
Link Information
Uptime: 0 days, 3:47:24
DSL Type: G.992.5 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 20,780 / 9,828
Bandwidth (Up/Down) [kbps/kbps]: 444 / 9,400
Data Transferred (Sent/Received) [GB/MB]: 13.95 / 134.67
Output Power (Up/Down) [dBm]: 12.5 / 20.0
Line Attenuation (Up/Down) [dB]: 20.5 / 37.0
SN Margin (Up/Down) [dB]: 19.5 / 6.0
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 60,969 / 81,745
CRC Errors (Up/Down): 27,978 / 217
HEC Errors (Up/Down): 1,160,708,273 / 1,820
[Moderator's note by Jim (Oldjim)  Formatting changed to improve readability ]

[#4]

Is that wired or wireless?

[#5]

Router into master socket then wired to computer.
Mike

[#6]

Download speed has just come back up to 7750kbps.
Thanks

[#7]

Glad to hear things are on the mend, give us a shout if you have any more issues.

[#8]

Still slow upload speed 250kbps. HEC up errors now showing NA - basically off the scale!
I've got a spare router in a drawer somewhere think I'll give that a try.
Mike

[#9]

When any of the error counts shows as NA it usually means the actual number is negative. This often happens on a warm restart - the counters do not appear to reset properly. Whilst it is possible to see the real value by accessing the router through telnet I don't think it matters in terms of router performance.
David

[#10]

HI Mike,
Have you tried a different filter and is it in the test socket?
Jojo

[#11]

Hi Joanne
I have one of the new master socket covers with filters built-in. This is a second, separate, phone line into the house connected directly to the computer with a fax machine in the second cover socket. removing this does not seem to make any difference. I could try connecting a second filter in-line if you think that will help.
Mike

[#12]

If you take the filtered faceplate off is there a socket behind?

[#13]

Quote from: mikelally

Hi Joanne I have one of the new master socket covers with filters built-in. This is a second, separate, phone line into the house connected directly to the computer with a fax machine in the second cover socket. removing this does not seem to make any difference. I could try connecting a second filter in-line if you think that will help. Mike

I'm getting confused by what you are saying here. Do you have two totally separate phone lines each with it's own number? Could you fully describe what sockets you have and what is in each (including filters) please.

[#14]

Hi all
I have two seperate phone lines into my house. All internal phones are connected to one line. As I work from home I have a second telephone line (different telephone number) connected directly to my home office, The master socket is located about 1m from my computer. Broadband is fed to this telephone number only and I have fitted the NTE5A Bt master socket with a NTE2000 faceplate, this allows me to have one RJ11/45 to connect to the computer and a telephone connection which I connect to a fax machine. These are the only connections to this line. The NTE2000 faceplate has filters built in and allows the RJ connection to connect directly to the master socket connector. Link to faceplate http://www.run-it-direct.co.uk/BTNTE5ADSLfaceplate.html.
I have tried a different router and noticed a slightly lower download speed but the same upload speed 250kbps. Download speed is 7700kbps on the Thompson router which I have reconnected.
Hope this clarifies my setup.
Mike

[#15]

With it now. It is possible that there is a problem with the filtered face plate, so I'd go along with JoJo's suggestion to rule that out. Remove the filtered plate and use a normal filter direct in to the test socket and see how that goes for a couple of days. If it's no better leave it like that and ask JoJo to run a test while you are using the test socket.