Current Line Speed Profile change?
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Current Line Speed Profile change?
14-02-2014 6:05 AM
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Me again, still no fibre but since the data extension cable was install my connection has become rather quick, must've been the extension Sky put in that was causing problems.
1. Best Effort Test: -provides background information.
Download Speed
8.67 Mbps
0 Mbps 21 Mbps
Max Achievable Speed
Download speedachieved during the test was - 8.67 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 10.19 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.84 Mbps
0 Mbps 0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.84Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
Could someone change my current line speed to reflect what my BT IP profile is please.
Also is there anyway to get close to the 21Mb or will DLM do that?
Thanks and hopefully I'll wake up from a message from PN teling me to hook everything up as the fibre has been fixed.
Re: Current Line Speed Profile change?
14-02-2014 9:32 AM
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I've just checked this and line tests show me that our profile is in line with BT's at 10100kbps (i.e just over 10mb)
Seeing that the estimate for 21CN for yourself is 7mb I'm not sure that would change.
Re: Current Line Speed Profile change?
14-02-2014 12:29 PM
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At the time of posting, the current line speed was 9.2Mb
Is there any news from BT about getting my fibre optic yet?
Re: Current Line Speed Profile change?
14-02-2014 4:11 PM
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it sounds like your connection is working fairly close to the IP profile but let me know if it drops any further.
I've just chased up about the fibre order, I'll pop an update on ticket 81107701 shortly.
Re: Current Line Speed Profile change?
14-02-2014 4:21 PM
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Thanks will keep you updated.
I got your message on the help assistant but I don't understand why they have to install extra capacity considering the engineer told me that they hadn't installed any capacity.
Can you explain the last part or the message about a free engineer visit
Thanks
Re: Current Line Speed Profile change?
14-02-2014 5:20 PM
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Quote Can you explain the last part or the message about a free engineer visit
Sure, it doesn't refer to a charge to yourself. It refers to an expedite on the order (i.e meaning you'd not have to wait as long as usual for an appointment to finish the installation) this is chargeable to us unless our suppliers say otherwise, which they have in your case.
Hope that explains it better.
Re: Current Line Speed Profile change?
14-02-2014 7:53 PM
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Thanks for explaining that for me.
So hopefully I could have fibre by next friday. Will the engineer need to come to the house again or can he activate me at the cabinet?
Re: Current Line Speed Profile change?
18-02-2014 7:53 AM
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As I want him to try me on a different pairing at the telephone pole because my connection seems unstable as the download speed goes high but always drops after a couple of days
Re: Current Line Speed Profile change?
18-02-2014 11:24 AM
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The engineer that does attend should be able to deal with any installation queries/issues that you may have.
Re: Current Line Speed Profile change?
18-02-2014 7:08 PM
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The last guy was a sub contractor but they just don't have any enthusiasm, so my attitude towards him was basically I don't care, install everything and then get out.
But hopefully it'll be BT OR, that's if one is required.
Re: Current Line Speed Profile change?
19-02-2014 1:25 PM
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Re: Current Line Speed Profile change?
19-02-2014 1:35 PM
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I'm having a look into this for you now and contacting our suppliers for a further update. I'll post any updates on ticket 81107701 for you.
Re: Current Line Speed Profile change?
19-02-2014 2:08 PM
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Re: Current Line Speed Profile change?
19-02-2014 2:12 PM
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Just got it, am I being charged for fibre optic?
Re: Current Line Speed Profile change?
19-02-2014 2:49 PM
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