Countless Disconnections Since Early Morning
Quote from: netspeed Now I get the 'not our fault, gov' message from Plusnet troubleshooter, contact phone provider.
The industry "protocol" is that noise on line is a voice service issue to be dealt with the voice service provider, even if it is intermittent and is impacting broadband. Note do not tell the voice provider you "really" have a broadband problem as they will duck the issue. Having separate suppliers for BB & voice is NEVER a good idea when you have a fault like this. As AndyH notes, BT do have an on-line fault checker. If at first ti does not show a fault, try again when there is noise there... if you can get on line
Quote from: netspeed Phone line doesn't sound noisy today. If disconnections continue, can someone from Plusnet suggest if raising SNR Margin again would be worth trying.
Raising the target SNRM could mask the problem so that you perceive an improvement, however that would mean sacrificing synch speed. You need to get the land line issue fixed, as it is only likely to get worse, possibly to the point where you have no phone and no BB.
Quote from: netspeed Are there no Plusnet staff here on Mondays?
Not on a Monday which is also a Bank Holiday.
Quote from: Oldjim It has probably fixedmasked it but doesn't explain what caused the problem in the first place
My alteration in Jim's quote - this is not a fix rather a "coping" tactic. Given the attenuation figures reported in the log details, this line should be delivering circa 17Mbps.
Something is very much not right, please raise a line fault issue with BT... or may be move your phone over to PN?
Quote from: netspeed SNR Margin at site is still reported as 6db.
What site, where? SNRM is not reported anywhere... are you getting confused with current speed?
Quote from: Townman The industry "protocol" is that noise on line is a voice service issue to be dealt with the voice service provider, even if it is intermittent and is impacting broadband. Note do not tell the voice provider you "really" have a broadband problem as they will duck the issue. Having separate suppliers for BB & voice is NEVER a good idea when you have a fault like this. As AndyH notes, BT do have an on-line fault checker. If at first ti does not show a fault, try again when there is noise there... if you can get on line
It never seems to show a fault. And if you ring them, they ALWAYS say to me our tests show your line is fine. I kid you not, someone there told me that when I reported we had no dial tone at all ... no phone, no net. They said was fine, but after got angry agreed to send an engineer. This was about three months ago. Engineer tells me he had a string of complaints from my street. Some engineer had connected phone lines up incorrectly, so loads of houses were getting each others' calls. Our phone line he hadn't even bother to reconnect. So naturally, it was dead. But BT customer service were giving it the 'we can't detect any problem' when it wasn't even connected at the box.
Quote from: Townman Raising the target SNRM could mask the problem so that you perceive an improvement, however that would mean sacrificing synch speed. You need to get the land line issue fixed, as it is only likely to get worse, possibly to the point where you have no phone and no BB.
I've had BT engineers out a couple of times in last year. The first time engineer said there was a nick in the line on street from some workman. He fixed it. Net wasn't too bad after. Began to deteriorate again. Prior to me calling them out again three months ago when had no net at all cos of them not reconnecting my line, there had been some problems reported to plusnet. Maybe, BT sent someone to the box to fix that and screwed all up. I've little belief they are gonna replace copper wire externally from my house to the box.
Engineer who came three months ago was a nice guy. He fixed our disconnection at their cabinet, also replaced the little box where line first comes in the house. He asked me if we sometimes get noise on the phone line and nodded understandably when I said just a bit. Then left.
I got occasional disconnections after that, but not too bad. I decided to remove the possibility of any internal wiring problems myself. I got new cables to connect to router and I connected an ADSL faceplate so I could isolate my broadband from my phones at the master socket.
It made a HUGE difference to the broadband speed I was getting. My line was estimated to be capable of 6mb before. It jumped from just about 6mb to 12mb within the hour, and the big increase in speed also came with pretty good stability. Line was often up a few days without a disconnection.
That was all until this weekend. Plusnet reported some network probs, so the first disconnects didn't bother me. Since then though they went crazy.
BTW, still have had no disconnections since connecting the old netgear which is reporting an SNR Margin of 13db and drop in speed from 12mb to 6.5mb now.
Quote from: Townman Not on a Monday which is also a Bank Holiday.
Oops, mea culpa.
Quote from: Townman My alteration in Jim's quote - this is not a fix rather a "coping" tactic. Given the attenuation figures reported in the log details, this line should be delivering circa 17Mbps.
I'm not so great on the technical stuff. I hope someone from Plusnet sees your post and can do me a favour of explaining to BT that something needs fixing then.
Quote from: Townman What site, where? SNRM is not reported anywhere... are you getting confused with current speed?
Sorry meant estimated speed. Here: https://portal.plus.net/my.html?action=data_transfer_speed
For me it reports this:
Telephone number:
01209xxxxxx
Phone exchange:
REDRUTH
Estimated line speed:
6Mb (This may vary between 5Mb and 7Mb) - Checked on 2014-05-29 02:12:49
Current line speed:
12.3 Mb
The netgear just got a disconnect too. Bang goes the faulty Thomson router theory.