Could you please uncap my upload speed?

[#1]

As per the title; it seems to be stuck at 440. Thanks.

[#2]

EDIT: I think my download speed is capped too. Appreciate it if that could be uncapped too.

[#3]

Ok, spoke to PN yesterday and they said they'd uncap the upload speed. Apparently it can take between 24 hrs and a couple of days for this to happen.

Is that correct? - And would I have switch off the router or can I leave it switched on for this to come into effect?

[#4]

It looks like the agent submitted the order through your account to be processed automatically, which means the order should complete 5 working days later. Instead of manually submitting it through to BTwholesale as that way it can be done within 1 working day.

The order is due to complete on 8th Sept. Many apologies for the inconvenience caused.

[#5]

@Gandalf - Thanks for the response. And fortunately the upload speed is not too much of a concern at the moment. And I'd like to add the PN advisor was really helpful. No problems whatsoever.

And re. the download speed; there were problems with it. Even though at the time the synch showed about 18MB, the speed was way lower than what it should have been. I used the 2704n router (wired connection using the master/test socket) and it was at least 6-7 meg off (of) what I should be receiving. I did the same thing again but this time with an old TG582n router and the speed magically increased to about 17 meg (which is consistent with about 19/20 MB synch).

Sadly it's not the first time the 2704n router has let me down. I had another one and the same thing happened with that as well.

I'm just wonderring whether the Hub 0 (2704n) isn't really 'made' for high speeds. I also note the Hub 1 is mainly for fibre. If I ever was to use one of those, would it work on a normal ADSL line?

[#6]

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And I'd like to add the PN advisor was really helpful. No problems whatsoever.

That's good to hear, he's one of my colleagues.

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I'm just wonderring whether the Hub 0 (2704n) isn't really 'made' for high speeds.

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We used to send out Hub Zero's for fibre installations before we released the Hub One. I personally had a Hub Zero on my fibre connection and it handled 50mbps well. We could try sending you a replacement?

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I also note the Hub 1 is mainly for fibre. If I ever was to use one of those, would it work on a normal ADSL line?

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Yeah the Hub One works for both ADSL and VDSL.

[#7]

@Gandalf - Would it be possible to send out a Hub 1 instead of a Hub 0? - If so, would I just pay the postage which i assume is still £6.99?

Thanks.

[#8]

We'd only cover the cost of the Hub One [£99.99] on a fibre contract I'm afraid. Having said that it may be worth discussing this with our Customer Options Team on 0800 013 2632 [Selecting Option 1, then Option 2].

[#9]

@Gandalf - I appreciate that, thanks. And I'm thinking of buying a dual band router myself. Would the following TP-Link Archer AC750 be ok:

http://www.argos.co.uk/product/7095740?store=408&cmpid=GS001&_$ja=tsid:59130|cid:599609992|agid:2412...

And will the 5ghz band work with laptops/tablet/phones from, say 2012? - Or are they too old to be compatible with that band?

[#10]

From a quick scan of the specs and Google, it doesn't look like it's fibre compatible. I believe you'll need to find either a VDSL2+ router to use alongside your openreach modem, or a VDSL2+ modem router.

The good people on the community may be able to advise further.

[#11]

@Gandalf - It's mainly for an ADSL line. Fibre's not really available in my area.

[#12]

Sorry, long day. *Facepalm*

Yeah I'd say that router looks pretty decent.

[#13]

Cheers. And re. old devices from 2012 (like a phone, laptop, or tablet), would they connect to the 5ghz band quite easily?

[#14]

That is just a router it doesn't have an integrated xDSL modem, so it's no good on its own.

If you want a router with an integrated modem, Then look at these,

http://www.tp-link.com/en/products/list-15.html

[#15]

@DaveyH  - Thanks. But I'm just looking for a standard but efficient dual band router for an ADSL line, rough price between £30-50 And not sure what you mean by xDSL. I'm not that techie-savvy I'm afraid.