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Could you please increase my SR margin to 6.0?

Cagney1994
Rising Star
Posts: 304
Thanks: 5
Fixes: 2
Registered: 28-07-2013

Could you please increase my SR margin to 6.0?

Hi. I seem to suffer from a few dropped connections due to my SNR margin being about 3.0. As the thread title states, would it be possible to increase it to at least 6.0? Thanks.

5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,751
Thanks: 106
Fixes: 32
Registered: 27-04-2007

Re: Could you please increase my SR margin to 6.0?

Hi, yes we can give that a try for you. That should take effect within the next few hours. 

 

Let us know if the disconnections continue as we'd then need to raise a fault. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Cagney1994
Rising Star
Posts: 304
Thanks: 5
Fixes: 2
Registered: 28-07-2013

Re: Could you please increase my SR margin to 6.0?

@adamwalker - Thanks Adam, but I got in touch with PN Live chat yesterday and it seems it's already been done.

And does the SNR for both upload and download adjust itself automatically? - Even if it was set at 6.0 or any other figure?

The reason I ask is because earlier on today, it went down to 5.9. Not much difference I know but I'm just wondering if it'll go down even further and then the dropped connections will start again.
Plusnet Help Team
Plusnet Help Team
Posts: 12,751
Thanks: 106
Fixes: 32
Registered: 27-04-2007

Re: Could you please increase my SR margin to 6.0?

No worries, 

 

Yes, the upload SNR is set automatically unless we specifiy a margin. 

 

Howe are thing looking with your connection today?

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Cagney1994
Rising Star
Posts: 304
Thanks: 5
Fixes: 2
Registered: 28-07-2013

Re: Could you please increase my SR margin to 6.0?

@adamwalker - Sadly I may have suffered another dropped connection or two. And the download SNR margin has decreased to 5.4 (at the moment).

 

Could you specify a permanent margin of 6.0 or above?

Plusnet Staff
Plusnet Staff
Posts: 17,640
Thanks: 534
Fixes: 159
Registered: 05-04-2007

Re: Could you please increase my SR margin to 6.0?

We can hard pin a target SNR, however this will fluctuate throughout the day as different things happen along the line changing the noise levels etc.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff