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Could you increase my SN Margin please ?

Cagney1994
Rising Star
Posts: 340
Thanks: 6
Fixes: 2
Registered: 28-07-2013

Could you increase my SN Margin please ?

Hi Mods
As the title states, could you please increase the download margin to about 6.0 ? - The reason being is that I keep getting disconnected every couple of hours or so. At the moment, it's :
SN Margin (Up/Down) [dB]: 6,2 / 3,0
Thank you Smiley
10 REPLIES
Moderator
Moderator
Posts: 18,576
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Registered: 11-01-2008

Re: Could you increase my SN Margin please ?

mods are just customers like yourself Smiley
hopefully one of the staff team will pick this up for you.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Cagney1994
Rising Star
Posts: 340
Thanks: 6
Fixes: 2
Registered: 28-07-2013

Re: Could you increase my SN Margin please ?

Thanks dvorak.
And looks like the connection dropped again. How do I raise a ticket ?
Thanks.
Plusnet Help Team
Plusnet Help Team
Posts: 5,509
Thanks: 518
Fixes: 194
Registered: 01-01-2012

Re: Could you increase my SN Margin please ?

I can see you've spoke with our live chat team who have changed this for you.
Let us know if you have any further issues.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Cagney1994
Rising Star
Posts: 340
Thanks: 6
Fixes: 2
Registered: 28-07-2013

Re: Could you increase my SN Margin please ?

Hi Matthew.
Unfortunately it's still at 3.0  Sad
Plusnet Help Team
Plusnet Help Team
Posts: 5,509
Thanks: 518
Fixes: 194
Registered: 01-01-2012

Re: Could you increase my SN Margin please ?

We put through the reset so I'm not sure why it's still at 3db.
I've contacted a team within our suppliers who should be able to change this manually.
Check it later on and hopefully it's increased.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Cagney1994
Rising Star
Posts: 340
Thanks: 6
Fixes: 2
Registered: 28-07-2013

Re: Could you increase my SN Margin please ?

Thanks Matthew.
It's increased to about 6.1 which hopefully should stop the connection dropping.  And btw, should the router have restarted itself after that change ?
Plusnet Help Team
Plusnet Help Team
Posts: 5,509
Thanks: 518
Fixes: 194
Registered: 01-01-2012

Re: Could you increase my SN Margin please ?

Good to see it's increased.
The router will have lost sync but shouldn't have restarted.
By restart I'm guessing you meant that it lost connection?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Cagney1994
Rising Star
Posts: 340
Thanks: 6
Fixes: 2
Registered: 28-07-2013

Re: Could you increase my SN Margin please ?

Yes, that's what I meant  Smiley
Plusnet Help Team
Plusnet Help Team
Posts: 5,509
Thanks: 518
Fixes: 194
Registered: 01-01-2012

Re: Could you increase my SN Margin please ?

Then in that case it's fine.
Let us know if you have any further issues.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Cagney1994
Rising Star
Posts: 340
Thanks: 6
Fixes: 2
Registered: 28-07-2013

Re: Could you increase my SN Margin please ?

Will do.
Thanks again.