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Could some please look at my profile ?

waynem
Grafter
Posts: 133
Registered: 03-07-2012

Could some please look at my profile ?

Hi
just checked my sync etc and router data rate has gone up 8020, but have lost a meg of my download speed ... everything has been solid as rock for over 5 days and i was expecting an increase in speed if anything ... checked router log and there are a whole host of ppp Events ... which all correspond to me plugging my phone in to make some calls  ..( phone is not usually plugged in) as i dont use it regularly .
is possible to do something to bring my speed back up to were it should be /was  . SNR Huh
Thanks

1. Best Effort Test:  -provides background information.
Download  Speed
5.45 Mbps
 
0 Mbps 7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 5.45 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 7.07 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
0.91 Mbps
 
0 Mbps 0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.91Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
14 REPLIES
Community Veteran
Posts: 38,440
Thanks: 1,017
Fixes: 61
Registered: 15-06-2007

Re: Could some please look at my profile ?

the one bit of information you haven't provided is https://portal.plus.net/my.html?action=data_transfer_speed
waynem
Grafter
Posts: 133
Registered: 03-07-2012

Re: Could some please look at my profile ?

thats not really relevent as my speed has been pretty much over the estimated speed since the line finished training  , and has been closer to max shown in my earlier post , ideally i think my line could do with a re training period if there is such a thing
Community Veteran
Posts: 38,440
Thanks: 1,017
Fixes: 61
Registered: 15-06-2007

Re: Could some please look at my profile ?

Just read your post again - properly this time - and you really need to get the problem with the phone sorted as it could be indicative of something seriously wrong.
Have you tried a different filter
the fact that the IP profile hasn't increased immediately could indicate a profile mismatch within the BT systems or, just possibly as I may be talking rubbish, that the system has capped the IP profile because of the high number of drops in PPP
waynem
Grafter
Posts: 133
Registered: 03-07-2012

Re: Could some please look at my profile ?

again the phone is irrelevent ..  i only plug the filters etc in when i want to use it ... so  this time i have left the filter in ... i just want my speed back to at least were it was
Community Veteran
Posts: 38,440
Thanks: 1,017
Fixes: 61
Registered: 15-06-2007

Re: Could some please look at my profile ?

it isn't if it is causing a problem with the line - you need to get it fixed
Anyway I will let you get on with trying to get the BT profile changed
waynem
Grafter
Posts: 133
Registered: 03-07-2012

Re: Could some please look at my profile ?

its the phone thats the problem not the line !  anyway thanks
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Could some please look at my profile ?

Hi waynem,
I've adjusted your line profile to according to your sync speed so you should now see an improvement with your speeds.
It certainly looks like your line is stable since we last work. How are things your end?
Chris
Community Veteran
Posts: 26,551
Thanks: 797
Fixes: 9
Registered: 10-04-2007

Re: Could some please look at my profile ?

A duff phone can mess up your broadband and the affect can persist long after the phone unplugged!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
waynem
Grafter
Posts: 133
Registered: 03-07-2012

Re: Could some please look at my profile ?

Hi chris
thanks for that , at present no change
current router stats
Jeiv ...thanks for the info  ..maybe i should invest in a fully functioning hand set  Smiley
ADSL  
  Type  Interleave Path
  Status  SHOWTIME
    Downstream  Upstream  
  Data rate(Kbps)  8020 888
  Noise Margin  5 10
  Output power(dBm)  12 20
  Attenuation(dB)  43 25
as you will have seen it was solid until this morning , these were caused by me , never thought it would effect anything  ... do you think i should restart router ?
cheers
wayne
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Could some please look at my profile ?

hmmmm....try again and see what you get, it should be higher.
waynem
Grafter
Posts: 133
Registered: 03-07-2012

Re: Could some please look at my profile ?

Hi Chris
well that went a bit mental ..Disconnected from my router using  interface , powered off for a minute or 2  , powered back up ... and it just said  "Can't find NTP time".
wouldnt connect to internet  ...then there was another ATM1 PPP event and it would then connect ..Router stats are now .
ADSL 
  Type  Interleave Path
  Status  SHOWTIME
    Downstream  Upstream 
  Data rate(Kbps)  7785 888
  Noise Margin  5 11
  Output power(dBm)  12 20
  Attenuation(dB)  43 25

from bt speedtest i now get
FAQ
1. Best Effort Test:  -provides background information.
Download  Speed
6.4 Mbps
 
0 Mbps 7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 6.4 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 6.87 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
0.82 Mbps
 
0 Mbps 0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.82Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
But if i do JDs autospeed test it says can not connect to wan Huh
any ideas  Cry

Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Could some please look at my profile ?

I wouldn't worry about the "Can't find NTP time" as this would not effect your service and is only used by your router to set the time.
How is you WAN connection? Is it working?
Your line is currently performing how it should be.
Let me know how you get on.
waynem
Grafter
Posts: 133
Registered: 03-07-2012

Re: Could some please look at my profile ?

Hi chris
thanks again for the reply , at the time of "Can't find NTP time"  i couldnt connect to the internet even though i had green light on router , my wan connection seems to be working fine , but still get the same message from jd speed test .
but connection does seem to be working fine at the moment
thanks  Smiley
waynem
Grafter
Posts: 133
Registered: 03-07-2012

Re: Could some please look at my profile ?

HI chris ,
things have been ok past couple of days , so did router restart this morning  ...  
Type  Interleave Path
  Status  SHOWTIME
    Downstream  Upstream  
  Data rate(Kbps)  7990 888
  Noise Margin  5 10
  Output power(dBm)  102 0
  Attenuation(dB)  43 25
but speed dropped Sad  .....
and just typing this message   got a ppp event  and now
Type  Interleave Path
  Status  SHOWTIME
    Downstream  Upstream  
  Data rate(Kbps)  7755 888
  Noise Margin  5 10
  Output power(dBm)  12 20
  Attenuation(dB)  43 25
and speed has gone up  ..yo yo   springs to mind ...
bt test figures
1. Best Effort Test:  -provides background information.
Download  Speed
6.16 Mbps
 
0 Mbps 7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 6.16 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 6.84 Mbps      THIS HAS DROPPED from 7.05 Mbps This morning Huh?
2. Upstream Test:  -provides background information.
Upload Speed
0.9 Mbps
 
0 Mbps 0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.9Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
aahhhh   Cry