Could a member of staff check this for me...
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- Re: Could a member of staff check this for me...
Could a member of staff check this for me...
13-01-2008 4:31 PM
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At the minute i get aroung 1.5mb. I called round to the house accross the road from me and also next doors to ask what speed they get, both of them get a minimum of 3.5mb.
Could someone check the status of my line/account/exchange to see why i have very slow speeds compared to other people in my street.
Thanks
Re: Could a member of staff check this for me...
13-01-2008 4:40 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Could a member of staff check this for me...
13-01-2008 4:43 PM
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You've been on Max since 2007-06-27 and have always hovered around 1mb - 2mb on your profile. If you want to improve this the quickest way is to ensure that the router is plugged into the master socket without any extension cables and also that all used phone sockets in your premises have filters.
If that's the case already then it's unlikely you'll get any faster speeds on your line, but if you post the line stats from your router we'll be able to advise further.
Hope that helps,
Re: Could a member of staff check this for me...
13-01-2008 5:00 PM
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What do you think was meant when he said "not been updated at the exchange"
At the end of the day i should be able to recieve the same speeds as my neighbours, so if you are saying this is a fault with the line wiring, should i request a BT engineer to test?
Re: Could a member of staff check this for me...
13-01-2008 5:10 PM
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Quote from: orbrey
You've been on Max since 2007-06-27
Which means that what Sky told you was complete and utter rubbish!
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Could a member of staff check this for me...
13-01-2008 5:22 PM
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Chilly
Re: Could a member of staff check this for me...
13-01-2008 5:47 PM
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Quote from: jelv
Quote from: orbrey
You've been on Max since 2007-06-27
Which means that what Sky told you was complete and utter rubbish!
Not necessarily - don't forget sky do upto 16mb broadband, it's quite possible the sky rep was talking about being placed onto sky's (easynet's) LLU equipment and generally confusing the matter...
Re: Could a member of staff check this for me...
13-01-2008 6:37 PM
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@gavster - what is the name of your exchange?
You could check this yourself: go to http://www.samknows.com/broadband/search.php and enter your telephone number. When you get to the results page look in the LLU operator presence box on the RHS to see if it says if Sky / Easynet is enabled.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Could a member of staff check this for me...
14-01-2008 10:12 AM
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What the Sky guy told you is technically a load of cobblers. not updated at the exchange? That makes absolutely no sense
As others have mentioned, he may have been trying to refer to the fact that you can get faster speeds on an ADSL2+ enabled line, which BT aren't offering as of yet.
I've tried to run a check on your line but as you are currently offline, I can't see anything. Could you possibly reconnect to the internet for me?
Re: Could a member of staff check this for me...
14-01-2008 10:31 AM
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Phil
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Could a member of staff check this for me...
14-01-2008 10:38 AM
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Possibly not.
It'll depend entirely on his line conditions, which is why I'd like to see them first.
Re: Could a member of staff check this for me...
14-01-2008 10:49 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Could a member of staff check this for me...
14-01-2008 10:51 AM
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Re: Could a member of staff check this for me...
14-01-2008 11:05 AM
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In fact, if anything, it is far, far more likely that he might be able to improve his speed by staying put given the help of Plusnet and the people in here than if he moved to Sky and had to rely on their help!
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Could a member of staff check this for me...
14-01-2008 1:13 PM
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These are my line stats from a few minutes ago. (note: my sky box is plugged in to the filter at the minute and so drops to 1600kbps, this goes back upto 1768, once unplugged.)
Thanks for the help all the above
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