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Could I request a profile reset please?

FIXED
Slay
Grafter
Posts: 25
Thanks: 11
Registered: ‎18-10-2018

Could I request a profile reset please?

Following some light snow about 2-3 weeks ago in Swansea, we had five short power outages during the evening. I've noticed a speed drop since then. Can I humbly ask for a profile reset to see if that fixes things please? I'm back down in the 4000Kbps range at the moment. Ta!

2 REPLIES 2
JOLO
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,149
Fixes: 77
Registered: ‎06-08-2018

Re: Could I request a profile reset please?

Fix

Hi @Slay,

 

It looks like the line was banded so I've popped a reset through for you. This has already completed and the profile's back to normal levels:

 

 

Give it a couple of hours (and you might see a couple of drops) but you should be back to normal. 

Slay
Grafter
Posts: 25
Thanks: 11
Registered: ‎18-10-2018

Re: Could I request a profile reset please?

Thank you so much for the help, it's now back up to 13244.