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Could I get more speed?

scotteh
Newbie
Posts: 5
Registered: 26-01-2014

Could I get more speed?

Just a quick question. My estimated speed when I first signed up was only 26Mb / 5Mb, so Plusnet put me on the 40Mb profile. However, this is the speed I actually get:

The download is pretty much maxed out. If my profile was the 76Mb one (which is what I'm paying for) is there a possibility I'd get more download speed?
7 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Could I get more speed?

We could certainly try you on the 80/20 product to see if this improves things, it might only improve things slightly but well worth ago if you're happy to do so?
Chris Pettitt
Cloud Environments Engineer
mattprince
Grafter
Posts: 142
Thanks: 2
Registered: 19-02-2013

Re: Could I get more speed?

Sorry to hijack but could you please try me on the 80/20 as mine is similar.
Matt
Plusnet Help Team
Plusnet Help Team
Posts: 12,858
Thanks: 113
Fixes: 36
Registered: 27-04-2007

Re: Could I get more speed?

Hi @mattprince
Although I'm aware your estimate is below what's available on a 40mb service you're already on an 80/20 product.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
mattprince
Grafter
Posts: 142
Thanks: 2
Registered: 19-02-2013

Re: Could I get more speed?

Hi,
Rather than hijacking the thread all the time , ive PMd you.
Matt
scotteh
Newbie
Posts: 5
Registered: 26-01-2014

Re: Could I get more speed?

Quote from: Chris
We could certainly try you on the 80/20 product to see if this improves things, it might only improve things slightly but well worth ago if you're happy to do so?

I would like to try it please, that would be nice. Smiley
Plusnet Help Team
Plusnet Help Team
Posts: 12,858
Thanks: 113
Fixes: 36
Registered: 27-04-2007

Re: Could I get more speed?

@scotteh
I've just raised an order for you and updated ticket 81208452 with the details.
@mattprinceI'll reply to your PM as soon as I can.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
scotteh
Newbie
Posts: 5
Registered: 26-01-2014

Re: Could I get more speed?

Quote from: _Adam_Walker_
@scotteh
I've just raised an order for you and updated ticket 81208452 with the details.
@mattprinceI'll reply to your PM as soon as I can.

Thanks Smiley
Sorry I just replied to the ticket twice by accident. Apparently refreshing posts your message again. :p