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Could I get more speed?

scotteh
Newbie
Posts: 5
Registered: ‎26-01-2014

Could I get more speed?

Just a quick question. My estimated speed when I first signed up was only 26Mb / 5Mb, so Plusnet put me on the 40Mb profile. However, this is the speed I actually get:

The download is pretty much maxed out. If my profile was the 76Mb one (which is what I'm paying for) is there a possibility I'd get more download speed?
7 REPLIES 7
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Could I get more speed?

We could certainly try you on the 80/20 product to see if this improves things, it might only improve things slightly but well worth ago if you're happy to do so?
mattprince
Grafter
Posts: 142
Thanks: 2
Registered: ‎19-02-2013

Re: Could I get more speed?

Sorry to hijack but could you please try me on the 80/20 as mine is similar.
Matt
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,871
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: Could I get more speed?

Hi @mattprince
Although I'm aware your estimate is below what's available on a 40mb service you're already on an 80/20 product.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
mattprince
Grafter
Posts: 142
Thanks: 2
Registered: ‎19-02-2013

Re: Could I get more speed?

Hi,
Rather than hijacking the thread all the time , ive PMd you.
Matt
scotteh
Newbie
Posts: 5
Registered: ‎26-01-2014

Re: Could I get more speed?

Quote from: Chris
We could certainly try you on the 80/20 product to see if this improves things, it might only improve things slightly but well worth ago if you're happy to do so?

I would like to try it please, that would be nice. Smiley
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,871
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: Could I get more speed?

@scotteh
I've just raised an order for you and updated ticket 81208452 with the details.
@mattprinceI'll reply to your PM as soon as I can.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
scotteh
Newbie
Posts: 5
Registered: ‎26-01-2014

Re: Could I get more speed?

Quote from: _Adam_Walker_
@scotteh
I've just raised an order for you and updated ticket 81208452 with the details.
@mattprinceI'll reply to your PM as soon as I can.

Thanks Smiley
Sorry I just replied to the ticket twice by accident. Apparently refreshing posts your message again. 😛