Contract Help!

[#1]

The main issue is interleaving. As long as you understand the risks (and benefits) from removing this, I'm happy to make the change.
Moving the upstream SNR is unlikely to increase your upstream, which is the maximum.

[#2]

Well my idea connection would be
3db snr on both downstream and upstream and interleaving off and then seeing how the connection copes like that, The engineer from Openreach said my line was good and I would agree so this would be the ultimate test.

[#3]

Putting the SNR down to 3db will either cause problems with your connection, or it will rocket back to to 12/15db. Your downstream SNR being on 3db is a risk.

[#4]

Well if any of those thing happen then it can be set back to 6 again, the connection has been rubbish for the last week or two so migh as well try getting the best out of it before stabilising it

[#5]

A couple of things that I should have mentioned previously -
1) I want to ensure your line is stable for a few days before making changes (so I'd like to wait a few days)
2) I can only do SNR changes once every ten days, so I need ensure everything is set correctly so as to avoid making things worse.

[#6]

OK, Fair enough 
Hows the line looking so far?

[#7]

Quote from: mlmclaren

...migh as well try getting the best out of it before stabilising it

Err no - you get it stable at 6dB and then try tweaking.  If it is only stable with a target SNRM above 6dB one asks why.  If it remains stable below 6dB then it is a bonus.

[#8]

OK, It was stable at 6db already and only gained SNR and not lose it in the Evenings hence my wanting to try the 3db target

[#9]

It's not looking overly stable at the moment, let me do a quick test (it'll probably knock you offline for a few minutes) and see what that shows.

[#10]

I have been restarting the router lately so that will be all the drops

[#11]

OK, just keep in mind that we can't reset the SNR for 10 days after I place this order!
It should take effect within the next few minutes.

[#12]

OK!
To confirm, you are change the target SNR for both downstream and upstream to 3db and changing my interleaving to fast path?

[#13]

In fact, I can't do this. I've just tried but it got rejected as the last SNR reset only happened 8 days ago.
The reset I was doing would have reset your downstream SNR target to 3db. The lowest we can set the upstream to is 6db. If you wanted me to remove interleaving this needs to be done separately.
We'll need to take another look on Friday. Can you leave the router powered up and plugged in so we can see that it is stable over the next 2 days?

[#14]

Oh OK Thanks for trying,
Well on Friday set Downstream to 3db and upstream to 6db ..
Can you do the change for the interleaving or do I need to submit a separate ticket?

[#15]

Don't worry about submitting a ticket. I'll do the reset and place the interleaving orders on Friday.