Contacting PN and Tickets

[#1]

How does anyone contact PN directly these days?

No, I don't want to 'air my issues' with the 'Community' I want to speak (verbal or electronic) with PN directly, you know, the people if pay the fee to!

There's no apparent support email address, no 'Ticket' system but just pointless and UNHELPFUL bot suggestions... well here's a suggestion, get a Ticket System sorted and if you do have one, where the hell is it?

Grumble over!

Thanks

[#2]

I want to speak (verbal or electronic) 

Call them, the phone number is at the bottom of the page accessed from the Help & support link https://www.plus.net/help/ at the top of every forum page.

For info its 0330 1239 123

[#3]

That's great, thanks. It's there an email or ticket sudden that you know of too?

Cheers

[#4 · Accepted solution]

There is no email address for customer support I'm afraid. Many years ago there used to be a ticket system and it still exists in a limited form. Staff who monitor this forum can raise tickets where its necessary to exchange information without it being in the public domain. Customers can only raise a ticket for a complaint purpose.