Contact phone numbers
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Contact phone numbers
07-03-2011 11:50 AM
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regards-Vincent
Re: Contact phone numbers
07-03-2011 12:39 PM
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Re: Contact phone numbers
07-03-2011 1:00 PM
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Re: Contact phone numbers
07-03-2011 1:06 PM
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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Contact phone numbers
07-03-2011 4:06 PM
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did you manage to get through?
Jojo
Re: Contact phone numbers
07-03-2011 5:36 PM
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Yes, I did get through to Plusnet, but will leave technical help until it's a bit quieter, thanks.
i've just tried another router, but still cannot connect to the net. I've been tethering since Friday, but it will not allow me to send any emails.
It seems I'm not the only one with a Netgear router who is having problems, any suggestions would be welcome.
Vince
Re: Contact phone numbers
07-03-2011 10:00 PM
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Need a bit more info to help. Tell me what lights are on or off on the router.
Jojo
Re: Contact phone numbers
07-03-2011 10:09 PM
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Re: Contact phone numbers
07-03-2011 10:36 PM
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Firstly check that the router has your correct username and password in
username = username@plusdsl.net
Password = account password.
The reason I ask this is that sometimes routers can factory reset, losing your settings.
If they are set correctly try rebooting your router if you have not dine that already.
If you still can't connect then try
Username = bt_test@startup_domain
Password = test
Then
Username = bt_test_user@plusdsl.net
Password = test
Please make sure you give these test log ins a couple of minutes to try to authenticate before deciding that they don't work.
Let me know how you get on.
Jojo
Re: Contact phone numbers
07-03-2011 11:11 PM
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I have tried the two tests but both seem to fail. Checked all that you've asked me to do and others more than once, but still no connection.
i'll leave it until the morning,nite,nite.
Regards-Vince
Re: Contact phone numbers
08-03-2011 9:30 AM
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I have raised a fault for you. Let me know if there is anything else you think may be relevant.
Jojo
Re: Contact phone numbers
08-03-2011 10:26 AM
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One thing i can't understand, is why I can download emails(via tethering), but not send them,feels as though something is corrupted your end.
Got another dg834 that I can try tonight, I may as well give it a go just in case.
Vincent
Re: Contact phone numbers
08-03-2011 11:23 AM
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If you are using another network for email you'll need to enable SMTP authentication for your outgoing server in your client. Alternatively you can use your mobile network's outgoing mail server instead.
Jojo
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