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Constantly having to swap channels

iLoVeLeMoNs
Newbie
Posts: 3
Registered: 27-01-2011

Constantly having to swap channels

Hi, I've been a Plusnet user for about a month now and I'm finding the wireless has problems connecting. Almost everyday I have to connect to the router using the wire and change channels which is quite annoying. Can anyone help?
3 REPLIES
Community Veteran
Posts: 4,854
Thanks: 121
Fixes: 24
Registered: 14-07-2009

Re: Constantly having to swap channels

For reasons best known to themselves, Plusnet are currently sending out Thomson routers which, it has been found, often give problems with wireless.  There is an update available for the router firmware that cures most of the wireless problems but Plusnet send out the routers regardless and don't spontaneously tell you about the firmware update.
iLoVeLeMoNs
Newbie
Posts: 3
Registered: 27-01-2011

Re: Constantly having to swap channels

Thanks RR! Whereabouts do I find this update?
iLoVeLeMoNs
Newbie
Posts: 3
Registered: 27-01-2011

Re: Constantly having to swap channels

It's ok I've seen it at the sticky at the top. Thanks again!  Smiley