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Constantly dropping internet connection Harrow view, postcode area HA1

Norbee
Grafter
Posts: 36
Registered: 19-01-2011

Constantly dropping internet connection Harrow view, postcode area HA1

Hello,
I have received a reply from support that the wifi side of my router is faulty but they will not provide me with a replacement one because I am out of contract and was dumb enough to stay with you longer in stead of renewing it...
So as I will not buy from you the router offered and overpriced I have decided to drop the wifi issue but I still have dropping connection. About every 3-5 mins.
Master socked checked filter changed and still dropping. Nothing to do with the phone line as when it rings and I talk to the caller the connection is NOT dropping Cheesy
can any of you fix this?
With all honesty I am extremely disappointed but need the internet until I move house in August! After that is a new story ;o)
11 REPLIES
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Constantly dropping internet connection Harrow view, postcode area HA1

Hi Norbee,
Sorry to hear your line is disconnecting a lot; and looking at the connection graph below I can see how bad it is. You said you put it in the master socket, do you mean the test socket accessed by removing the faceplate? Could you put it back in there and let me know when it's done. In the meantime I would also recommend raising a fault and getting the ball rolling there in case we need to book an engineer.
Jojo Smiley
Norbee
Grafter
Posts: 36
Registered: 19-01-2011

Re: Constantly dropping internet connection Harrow view, postcode area HA1

Hi Jojo,
It is pluggen into the only socket I have. By removing the face cover there is only the cable there no other connector.
This is how it has been in the last 2 years...
Sometimes connection drops while typing into a reply box like now.
The funny is that most of the time when the connection is gone the BB light and internet light is steady.
About 15 sec later internet light goes black then red BB light still on.
Many thanx!
Norbee
Grafter
Posts: 36
Registered: 19-01-2011

Re: Constantly dropping internet connection Harrow view, postcode area HA1

BTW Jojo,
reporting a fault is not that simple. the system has been made very tricky.
try an another router before calling an engineer...hahaha you know we interned user usually stock up at least a dozen router at home so to please the ISP!
whatever way I try the well figured cheeky system pushes me towards paying some way or another...typical!
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Constantly dropping internet connection Harrow view, postcode area HA1

Hi Norbee,
I'm sorry that you are not happy with our fault raising system.
We're not trying to make you pay money here.  Would you be able to try your router at a friends house instead?  That way we can definitely rule out your router being faulty and prevent a possible £60 call out charge.
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Constantly dropping internet connection Harrow view, postcode area HA1

Hi Norbee,
I see we've sent you a couple of routers. do you still not have one spare?
Jojo Smiley
Norbee
Grafter
Posts: 36
Registered: 19-01-2011

Re: Constantly dropping internet connection Harrow view, postcode area HA1

Yes I have received one replacement for the first faulty while on contract.
I think I still have it somewhere but have been told that it is faulty hence the replacement.... Let me dig it up Smiley
Working night shift so see you around tomorrow!
Have a great eve!
Norbee
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Constantly dropping internet connection Harrow view, postcode area HA1

Hi Norbee,
It would be good if you could. Then you could at least answer the question about trying another router. Let;s know how you get on. I'm sure we'll get it sorted for you.
Jojo Smiley
Norbee
Grafter
Posts: 36
Registered: 19-01-2011

Re: Constantly dropping internet connection Harrow view, postcode area HA1

Can't find the damn thing Sad
Over the weekend I will have a more in depth look into this mess Tongue
Have a great sunny weekend!
Norbee
Grafter
Posts: 36
Registered: 19-01-2011

Re: Constantly dropping internet connection Harrow view, postcode area HA1

Dear Jojo,
I have found the another router!  Roll eyes took less then a week so it is a success  Cheesy
Now can you please advise how to set it up ( step by step ) so your system will give access to the net for this router?
Kind regards
Norbee  Smiley
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: Constantly dropping internet connection Harrow view, postcode area HA1

Norbee
Grafter
Posts: 36
Registered: 19-01-2011

Re: Constantly dropping internet connection Harrow view, postcode area HA1

Great! Thanx
See what happens...