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Constantly dropping Broadband

JayCbee
Newbie
Posts: 3
Registered: 24-10-2016

Constantly dropping Broadband

Hello   I am currently on hold waiting for some assistance so thought I would post here whilst I wait.  For the last month my broadband has been dropping and reconnecting constantly at home.  We use NOW TV rather than SKY Satellite or freeview so this is proving a real pain with constant buffering whilst the BB comes back.  Can someone assist me please.

4 REPLIES
JayCbee
Newbie
Posts: 3
Registered: 24-10-2016

Re: Constantly dropping Broadband

call ref 136686959

Plusnet Help Team
Plusnet Help Team
Posts: 17,636
Thanks: 619
Fixes: 159
Registered: 05-04-2007

Re: Constantly dropping Broadband

Hi there,

Looking at your line we weren't seeing many disconnections:

 However looking today it seems your router is trying to connect with an incorrect password, to update this:
- Open a web browser
- Go to 192.168.1.254
- Log in to the router if prompted (the username and password are printed on the router)
- Go to the broadband or connection settings
- Change the connection password to your password
- Click connect
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
JayCbee
Newbie
Posts: 3
Registered: 24-10-2016

Re: Constantly dropping Broadband

Hello   I took advice from one of your technical team members yesterday who asked me to sign into my router and change the channel of the RF.  It was set to 6 and auto so I changed to manual and selected 11.  the router did not drop again last night so hopeful this resolved the issue.  Note I did get pretty rotten download speeds for a bit last night so I thought I was going to get buffering - I didn't - just got the 'looking through a plastic bag' effect!

 

Was going to monitor tonight.  I will check the password tonight and follow your instructions  thanks    will advise if any further improvements as a result of checking this

 

Many thanks  

 

 

Plusnet Help Team
Plusnet Help Team
Posts: 17,636
Thanks: 619
Fixes: 159
Registered: 05-04-2007

Re: Constantly dropping Broadband

If you're using wireless then trying the different channels is a good idea to try an identify one with the least interference, the best solution would be using an ethernet cable if possible.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team