Constantly dropping Broadband
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Constantly dropping Broadband
24-10-2016 4:31 PM
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Hello I am currently on hold waiting for some assistance so thought I would post here whilst I wait. For the last month my broadband has been dropping and reconnecting constantly at home. We use NOW TV rather than SKY Satellite or freeview so this is proving a real pain with constant buffering whilst the BB comes back. Can someone assist me please.
Re: Constantly dropping Broadband
24-10-2016 4:39 PM
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call ref 136686959
Re: Constantly dropping Broadband
25-10-2016 2:09 PM
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Hi there,
Looking at your line we weren't seeing many disconnections:
- Go to 192.168.1.254
- Log in to the router if prompted (the username and password are printed on the router)
- Go to the broadband or connection settings
- Change the connection password to your password
- Click connect
Re: Constantly dropping Broadband
25-10-2016 2:15 PM
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Hello I took advice from one of your technical team members yesterday who asked me to sign into my router and change the channel of the RF. It was set to 6 and auto so I changed to manual and selected 11. the router did not drop again last night so hopeful this resolved the issue. Note I did get pretty rotten download speeds for a bit last night so I thought I was going to get buffering - I didn't - just got the 'looking through a plastic bag' effect!
Was going to monitor tonight. I will check the password tonight and follow your instructions thanks will advise if any further improvements as a result of checking this
Many thanks
Re: Constantly dropping Broadband
25-10-2016 2:21 PM
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If you're using wireless then trying the different channels is a good idea to try an identify one with the least interference, the best solution would be using an ethernet cable if possible.
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