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Constant re-syncs.

buseng12
Grafter
Posts: 368
Registered: 14-06-2013

Constant re-syncs.

Could I have my line checked please.
I seem to be suffering from constant re-syncing, over the last day or so it's probably more than a dozen times.
My connection speed seems to be dropping  as well, probably DLM kicking in.
It's unable to last more than a few hours per sync, if that.
5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,982
Thanks: 141
Fixes: 46
Registered: 27-04-2007

Re: Constant re-syncs.

Hi, sorry to hear about the issue buseng12.
Diagnostics don't show me an obvious reason for the dropping sync issue so you'd be best off raising that here: http://faults.plus.net
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
buseng12
Grafter
Posts: 368
Registered: 14-06-2013

Re: Constant re-syncs.

Cheers, I'm due to have fibre installed next week so will see how it goes from there.
One question, do my re-syncs show up on your systems?
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Constant re-syncs.

We can see them via the DLM History, yes.
Our internal systems do make a note of most PPP session drops.
Chris Pettitt
Cloud Environments Engineer
Community Veteran
Posts: 3,187
Thanks: 20
Fixes: 2
Registered: 31-07-2007

Re: Constant re-syncs.

Any connections issues, first thing to do is pickup your landline phone from master socket and listen.  If there is any noise that is why.
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
buseng12
Grafter
Posts: 368
Registered: 14-06-2013

Re: Constant re-syncs.

Slight update on this, seems to be ok now. Approaching 4 days without a re-sync/disconnect.
I think it was a dodgy RJ11 cable between the master socket/filter plate & router which I have since replaced with the router supplied one. The one I was using was a separately bought one supposedly higher quality?Huh
Looking forward to my fibre upgrade on Monday, if it all goes to plan. Watch this space.