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Constant green light before broadband activation

cdavies94
Hooked
Posts: 8
Registered: ‎12-12-2022

Constant green light before broadband activation

Hello all,

 

I've just moved to a new flat and have taken Plusnet with me; it's due to be activated tomorrow.

 

I just tried to turn on my router and noticed there's a constant green light instead of orange. I was hoping to use it for LAN purposes (to connect speakers which need a local network) but it didn't work. I did a quick Google search and found old posts suggesting that a green light implied a faulty router. 

 

My question: is this normal behaviour before activation, or do I need to order a new router? 

 

Thanks

24 REPLIES 24
jab1
Legend
Posts: 17,032
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Registered: ‎24-02-2012

Re: Constant green light before broadband activation

Which Hub are you using?

John
cdavies94
Hooked
Posts: 8
Registered: ‎12-12-2022

Re: Constant green light before broadband activation

It's a Hub 2.

jab1
Legend
Posts: 17,032
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Registered: ‎24-02-2012

Re: Constant green light before broadband activation

Try rebooting the Hub - Press a paper clip or similar into the reset hole, hold for 25-30 seconds, or until the light turns green again, and then wait for five minutes or so.

Report back with the result.

 

Edit: If you are due to connect tomorrow, it won't be active anyway, so maybe hold off until then.

John
cdavies94
Hooked
Posts: 8
Registered: ‎12-12-2022

Re: Constant green light before broadband activation

Already tried this - no change!

jab1
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Registered: ‎24-02-2012

Re: Constant green light before broadband activation

See my EDIT - you have no connection to the internet, so it won't work, anyway.

John
MisterW
Superuser
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Registered: ‎30-07-2007

Re: Constant green light before broadband activation

You would normally expect it to show flashing orange i.e seraching for a dsl signal.

@cdavies94 do you have anything connected to the hub ? if so try disconnecting everything , then resetting the hub without anything connected

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jab1
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Registered: ‎24-02-2012

Re: Constant green light before broadband activation

@MisterW Never thought of that - oops - but is it worth trying anything until the OP has an internet connection?

John
MisterW
Superuser
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Registered: ‎30-07-2007

Re: Constant green light before broadband activation

Yes, if it has just a green light with nothing connected, then it looks like its not starting up properly i.e faulty

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jab1
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Posts: 17,032
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Registered: ‎24-02-2012

Re: Constant green light before broadband activation

OK , got you. The cold must be freezing my brain - I'm not usually that dim 😁

John
cdavies94
Hooked
Posts: 8
Registered: ‎12-12-2022

Re: Constant green light before broadband activation

Yes, this was my fear..

 

What's the best way for me to replace it? Ask Plusnet for a new Hub or pick up a generic (TP-Link?) router from Curry's? I guess the former might take some time, and I need to be online ASAP

Dan_the_Van
Aspiring Hero
Posts: 2,539
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Registered: ‎25-06-2007

Re: Constant green light before broadband activation

@cdavies94 was this the working Hub from your previous property? 

Are you using the correct power adapter for it?

Dan.

cdavies94
Hooked
Posts: 8
Registered: ‎12-12-2022

Re: Constant green light before broadband activation

Yep, everything is the same as my previous property. 

Dan_the_Van
Aspiring Hero
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Registered: ‎25-06-2007

Re: Constant green light before broadband activation

Pity, with two more postal strikes this week buying a 3rd party device might be quickest. Just make sure its a combined modem/router supporting ADSL/VDSL connections

Dan.

Baldrick1
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Registered: ‎30-06-2016

Re: Constant green light before broadband activation

@cdavies94 

The green light is part of the standard start up sequence, it's a case of how long it stays green. Have you tried the factory reset as suggested by @jab1 earlier? Try holding the switch closed for about 30 seconds.

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