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Constant dropping of internet connection
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Constant dropping of internet connection
13-04-2015 3:54 PM
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I'm having intermittent drops of internet connection constantly - usually last for no more than 2 or 3 minutes at a time, but frustratuing none the less.
I've now had 4 already today.
Any ideas?
I've now had 4 already today.
Any ideas?
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Re: Constant dropping of internet connection
13-04-2015 4:27 PM
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May help if you say which area you live in - checked if any work going on in your exchange area.
Is your Phone ok tried the quiet line test for noise.
Checked your wiring
Are you on ethernet or wireless
Can you post your router log and current stats
Is your Phone ok tried the quiet line test for noise.
Checked your wiring
Are you on ethernet or wireless
Can you post your router log and current stats
Message 2 of 4
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Re: Constant dropping of internet connection
13-04-2015 4:39 PM
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Re: Constant dropping of internet connection
14-04-2015 12:10 PM
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Quote from: Hanxbear I'm having intermittent drops of internet connection constantly - usually last for no more than 2 or 3 minutes at a time
EXACTLY what do you "see" which leads you to conclude that the internet has dropped?
There are a number of issues which can appear as though you have lost the internet connectivity, when in fact you have not. The most frequent of which is a web browser reporting that the website cannot be reached. Sometimes this is cause by DNS response failures - which is quite a different issue.
Next time this happens, go look at the light on the router - note their colour and condition (steady or flashing). Also look at the router log for PPP session and / or xDSL down notifications.
I have seen situations where one internet session reports the internet to be "down" whilst another (on the same computer) works fine.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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