Constant dropouts
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- Re: Constant dropouts
Constant dropouts
01-02-2021 8:43 AM - edited 01-02-2021 8:45 AM
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Re: Constant dropouts
01-02-2021 8:54 AM
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@Emmodd I know you have posted in the ADSL board, but can you are on that and not FTTC, please - the advice other Community members can offer depends heavily on that information.
Re: Constant dropouts
01-02-2021 8:56 AM
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Re: Constant dropouts
01-02-2021 9:03 AM - edited 01-02-2021 9:05 AM
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OK. To make it simple - what download speed do you usually get? If you don't know how to answer that, then what router are you using?
EDIT: Looking at your previous posts you appear to be on ADSL, so I will post a guide to try and help a little later.
Re: Constant dropouts
01-02-2021 9:09 AM
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Re: Constant dropouts
01-02-2021 9:15 AM
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@Emmodd Plusnet staff support, like the phone service, is still severely restricted. If you would like help from the community, a good starting point is to have a look at This post and supply as much detail from it as possible.
It would also be a good idea to carry out a 'Quiet Line Test' - dial 17070 from a (preferably corded) phone and select option 2 - there should be no discernable noise. If there is, report a phone fault first, as without a clear phone connection, your broadband will not perform correctly.
If you reply to this topic with as much detail as possible, there are plenty of experienced members who can advise on possible remedies.
Any problems/queries, just ask - I should be around most of today.
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