I've been a Plusnet and before that Force9 customer for nearly twenty years. In that time I must have had no more than three or four times I've needed to raise a ticket.
This year, I've raised five. One a month, every month, and all for dropouts and slow speeds, with the exception of January's when I was completely cut off - phone and broadband - for three weeks when BT:OR (or "The supplier" as PN insist on calling them) finally came out and fixed the error, after missing three appointments with no explanations and no apology, I might add.
Every other time the problem has been 'fixed' in a few days, only to wrong again a few weeks later, usually at the start of the next month, and over the weekend - when of course I want to use broadband.
This time it has been particularly bad as you can see from the attached charts from my SamKnows readout.
My 'normal' speed is around 1.50 to 1.80 which I accept is because I'm a fair way from the green box. However, since 19th April (the second chart) I've barely made it over 1.00, and the last week (the first char) it has been worse still, if there's even a connection in the first place.
BT Wholesale speed test currently puts my download speed at 0.39 although it dropped out three times just while I was typing this, and raising a ticket, performing the other tests, to a point where I'm now using a neighbours wi-fi (with their permission) as it's the only way I can get anything done online.
Upload speed is fairly constant at 0.55 throughout the issues (assuming a connection obviously.)
Finally, can I repeat what I said in the last ticket / forum posts. Can this be investigated properly - by BT:OR - and actually FIXED as I'm starting to wonder if I should get my old BY Voyager dial up modem out as although that wouldn't be any faster, it wouldn't be slower either and might actually stay connected.
