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Constant disconnects all day

jayeffster
Hooked
Posts: 5
Registered: ‎09-05-2021

Constant disconnects all day

My connection has been fine and stable for months. Today its an absolute nightmare dropping me at random moments, sometimes 3 or 4 times in an hour. Been next to impossible to do the stuff I wantd to do today.  Phoned for help and gave up after nearly an hour listening to the same 5 songs. Online testing reckoned it was a phone issue. testing my phone seemed to suggest no dial tone was a factor. Though I can phone out. This might relate to the fact that if someone phones me I get kicked off whatever I was doing. Which is also pretty annoying too.

10 REPLIES 10
jab1
Legend
Posts: 17,746
Thanks: 5,763
Fixes: 266
Registered: ‎24-02-2012

Re: Constant disconnects all day

Then report a phone fault - although your testing may have already have automatically raised a ticket. If you log into your account, if there is an open one, it should be displayed on the home page.

John
jayeffster
Hooked
Posts: 5
Registered: ‎09-05-2021

Re: Constant disconnects all day

No ticket that I can see, not that I know what it would show if there was one. I luckily had a spare phone setup which Ive put in place now. Due to the randomness of the drops impossible to say yet if its a fix. I'll have a quick hunt about for another filter too and elimante that as a possible.

jab1
Legend
Posts: 17,746
Thanks: 5,763
Fixes: 266
Registered: ‎24-02-2012

Re: Constant disconnects all day

Try a 'Quiet Line Test' - dial 17070 and select option 2. ANY noise, other than the automated, regular 'quiet line test' message and report a phone fault.

John
jayeffster
Hooked
Posts: 5
Registered: ‎09-05-2021

Re: Constant disconnects all day

Sounda like a bowl of rice krispies. So guess you are right. Problem is the gigaset handsets need 6 hours to charge and whatnot so I dont even know if theyre non functional until then. I tried to dial out and nothing happened.

jab1
Legend
Posts: 17,746
Thanks: 5,763
Fixes: 266
Registered: ‎24-02-2012

Re: Constant disconnects all day

Then you definitely have a voice-curcuit fault which you will need to report.

John
jayeffster
Hooked
Posts: 5
Registered: ‎09-05-2021

Re: Constant disconnects all day

Ok well cant do anything for 18 hours while the phone charges, is depleted and charged again Oo

jab1
Legend
Posts: 17,746
Thanks: 5,763
Fixes: 266
Registered: ‎24-02-2012

Re: Constant disconnects all day

You said in post #5 'I tried to dial out and nothing happened'. In that case, a different handset set-up will make no difference. If you have a mobile phone, I would suggest ringing in on 0800 432 0200 as early as possible tomorrow.

John
jayeffster
Hooked
Posts: 5
Registered: ‎09-05-2021

Re: Constant disconnects all day

Of course but one of the first things in their checklist is test your phone etc and my phones are old. I need to narrow down the possible problems as much as possible.

jab1
Legend
Posts: 17,746
Thanks: 5,763
Fixes: 266
Registered: ‎24-02-2012

Re: Constant disconnects all day

OK.

John
Townman
Superuser
Superuser
Posts: 23,293
Thanks: 9,783
Fixes: 162
Registered: ‎22-08-2007

Re: Constant disconnects all day

Far easier / much more sensible to go get a cheap corded phone for sub £5 - or borrow one!

Old cordless phone could generate their own noise, which could be mistaken for noise on the line.

Having a working corded phone is a highly valuable diagnostic tool, worth far more than it costs in situations such as this.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.