My connection has been fine and stable for months. Today its an absolute nightmare dropping me at random moments, sometimes 3 or 4 times in an hour. Been next to impossible to do the stuff I wantd to do today. Phoned for help and gave up after nearly an hour listening to the same 5 songs. Online testing reckoned it was a phone issue. testing my phone seemed to suggest no dial tone was a factor. Though I can phone out. This might relate to the fact that if someone phones me I get kicked off whatever I was doing. Which is also pretty annoying too.
Then report a phone fault - although your testing may have already have automatically raised a ticket. If you log into your account, if there is an open one, it should be displayed on the home page.
No ticket that I can see, not that I know what it would show if there was one. I luckily had a spare phone setup which Ive put in place now. Due to the randomness of the drops impossible to say yet if its a fix. I'll have a quick hunt about for another filter too and elimante that as a possible.
Try a 'Quiet Line Test' - dial 17070 and select option 2. ANY noise, other than the automated, regular 'quiet line test' message and report a phone fault.
Sounda like a bowl of rice krispies. So guess you are right. Problem is the gigaset handsets need 6 hours to charge and whatnot so I dont even know if theyre non functional until then. I tried to dial out and nothing happened.
You said in post #5 'I tried to dial out and nothing happened'. In that case, a different handset set-up will make no difference. If you have a mobile phone, I would suggest ringing in on 0800 432 0200 as early as possible tomorrow.
Of course but one of the first things in their checklist is test your phone etc and my phones are old. I need to narrow down the possible problems as much as possible.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
