Constant disconnections, now unbareable, slow speeds, noisy line especially in wet weather. no help.

[#1]

Hi, I will try to keep it simple.

Broadband has been disconnecting for years especially in wet weather, and landline noisy.

Have been putting up with it but since about 6 months ago speed has been dropping, since March '25 really low speeds (like dial-up) and constant disconnections to every few minutes. Ping has been from 10-20ms to over 140ms

The best I was getting 35mbps to 52mbps on lan to ps4 console, now its 5mbps if lucky.

I've stripped it back to the Master Socket, swapped cables, filters, reset Hub 2 etc. to no joy. Line is still noisy (crackling), doing 17071 with cabled phone, phoned for help but got told no noise on line, stated everything was back to the master socket but wouldn't book an engineer as "there is no problem"...?

I'm thinking fault with copper connections (backed up by wet weather) and possibly on a 'hot card' for low speeds, or perhaps router has auto slowed because of constant disconnects???

Now that the warmer weather is coming in line is getting stable but speeds are still dire....

Have uploaded speed tests, event log.csv and router tech info,


I would like an engineer to be booked but don't know what I can do now as I've done it...lol.


Thanks for everyone's time in advance
and I am a 24hr Carer, so monitoring replies won't be speedy, Sorry.

[#2]

Looking at the Help desk information , you have a major line fault! The noise margin is astronomically high , giving very low speeds.

Check on the Btw checker https://www.broadbandchecker.btwholesale.com/#/ADSL for your 'Downstream handback threshold' speed and I'd be amazed if your current speed is anywhere near that! . In which case report a fault AGAIN and say that not only is the line crackly BUT you are also below the Handback speed(MGALS) .

Maybe you'll get a sensible agent this time...

[#3]

If you have the router in the master socket and nothing else in the way of internal wiring connected (except perhaps a phone also plugged into the master socket) then the fault must be on the Openreach side of the system.

I don’t suppose you have full fibre available, that would sort that problem.

[#4 · Accepted solution]

Hey @AD_4_GMD, Welcome to the forums 👋

Although I wish it were under better circumstances, I have ran some tests on your line and reviewed the sync speed data for the last 30 days. It appears there is a fault that requires an appointment with Openreach to resolve. I attempted to call the main number associated with your account, but unfortunately, it was not a good time. I have opened a ticket for your account. If you can provide a suitable time for an appointment, please let me know. If you'd like us to book it ASAP, just reply to this ticket.

Ticket: https://www.plus.net/wizard/?p=view_question&id=247686071

[#5]

Hi, I Appreciate the reply, I didn't need to call back as they have contacted me to arrange an engineer, so Many thanks for input. All the Best

[#6]

Hi , newbie here, I thought I was replying to the individual reply Doh!
So my Thanks to all
MisterW - markhawkin - and - Marsh - for responding