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Constant Disconnects.

ramissin
Grafter
Posts: 64
Thanks: 6
Registered: 14-04-2015

Constant Disconnects.

I've been getting randomly disconnected over the last 2 weeks, it started off once or twice and now is around 10-20 times a day, I get disconnected and have to run the windows troubleshooter to fix the issue, basically it finds and error an resets the router.
After this happens a few times, the troubleshooter can't fix it  and I have to turn the router off and on again to get it working.
Any suggestions where to start looking ? Nothing has changed concerning how and what is plugged in, things have been fine for the last couple of months this has just started happening in the last few weeks.
Here's me stats...

Quote
Mode: ADSL_2plus
Traffic Type: ATM
Status: Up
Link Power State: L0

Downstream Upstream
Line Coding(Trellis): On On
SNR Margin (1 dB): 4.4 5.8
Attenuation (1 dB): 46.0 26.2
Output Power (1 dBm): 0.0 12.6
Attainable Rate (Kbps): 6424 1220

Path 0 Path 1
Downstream Upstream Downstream Upstream
Rate (Kbps): 6059 1216 0 0

MSGc (# of bytes in overhead channel message): 59 64 0 0
B (# of bytes in Mux Data Frame): 189 38 0 0
M (# of Mux Data Frames in FEC Data Frame): 1 1 0 0
T (Mux Data Frames over sync bytes): 1 1 0 0
R (# of check bytes in FEC Data Frame): 0 0 0 0
S (ratio of FEC over PMD Data Frame length): 0.9980 1.0000 0.0 0.0
L (# of bits in PMD Data Frame): 1523 312 0 0
D (interleaver depth): 1 1 0 0
Delay (msec): 0 0 0.0 0.0
INP (DMT symbol): 0.00 0.00 0.0 0.0

Super Frames: 0 0 0 0
Super Frame Errors: 252 643 0 0
RS Words: 0 625268 0 0
RS Correctable Errors: 0 0 0 0
RS Uncorrectable Errors: 0 0 0 0

HEC Errors: 726 986 0 0
OCD Errors: 12 0 0 0
LCD Errors: 12 0 0 0
Total Cells: 1504577816 301507795 0 0
Data Cells: 39211725 5593293 0 0
Bit Errors: 0 63573 0 0

Total ES: 219 242
Total SES: 0 33
Total UAS: 53 53

25 REPLIES
pvmb
Rising Star
Posts: 263
Thanks: 17
Fixes: 1
Registered: 12-02-2014

Re: Constant Disconnects.

Although not as frequent, this is what has started happening to me.
pvmb
Rising Star
Posts: 263
Thanks: 17
Fixes: 1
Registered: 12-02-2014

Re: Constant Disconnects.

But I'm catching up...
ramissin
Grafter
Posts: 64
Thanks: 6
Registered: 14-04-2015

Re: Constant Disconnects.

More noticeably peak times for me, I work online freelance so generally work unsociable hours, the early hours of the morning are pretty trouble free.
ramissin
Grafter
Posts: 64
Thanks: 6
Registered: 14-04-2015

Re: Constant Disconnects.

Seems to have eased off, I've only had one disconnect today, I'm making a conscious effort to log when it happens.
Just checked my network logs and I've had 116 disconnects since the 6th of this month.
edit: nope I read it wrong it's actually 58.
Plusnet Help Team
Plusnet Help Team
Posts: 12,776
Thanks: 108
Fixes: 32
Registered: 27-04-2007

Re: Constant Disconnects.

@ramissin
According to our logs you've been connected for 4 days, this means there may be some brief drops on the "synchronisation" layer so please keep an eye on it and head over to http://faults.plus.net if that becomes a problem again.
@Keith_Owen
I can see a couple of drops over the past few days but nothing obvious.
<img src="http://community.plus.net/visualradius/generated/image14385949968043.png"/>
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Jap2Uk
Newbie
Posts: 9
Registered: 15-09-2011

Re: Constant Disconnects.

Seems to be a common thing. i opened a ticket couple of weeks ago. was "fixed" but now just as bad. Always in the evening always at the time i want to do some online gaming. Conveniently it started not long after tying myself in for 12 months.
Plusnet Help Team
Plusnet Help Team
Posts: 4,766
Thanks: 344
Fixes: 136
Registered: 01-01-2012

Re: Constant Disconnects.

@Jap2Uk
I can see our Faults team have it in hand. You should have a response by the end of the day.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Jap2Uk
Newbie
Posts: 9
Registered: 15-09-2011

Re: Constant Disconnects.

Nothing as of yet.
ramissin
Grafter
Posts: 64
Thanks: 6
Registered: 14-04-2015

Re: Constant Disconnects.

Quote from: _Adam_Walker_
@ramissin
According to our logs you've been connected for 4 days, this means there may be some brief drops on the "synchronisation" layer so please keep an eye on it and head over to http://faults.plus.net if that becomes a problem again.

Thanks, but I can't be bothered with the "faults" runaround, like I already said, nothing has changed on my end, and the disconnects are pretty random, they're much less now than they were before, without me actually doing anything.
pvmb
Rising Star
Posts: 263
Thanks: 17
Fixes: 1
Registered: 12-02-2014

Re: Constant Disconnects.

Again, curiously echoing my own experience.
Though I have done some things - stripped back everything so there is currently nothing BUT the BT Test Socket and BT wiring involved - nothing else.
But the speed dropped even further due to now being on a 9dB NM. I am beginning to wish this auto line management gizmo could just be removed, then, whatever the situation, we would at least know where we are moment to moment.
ramissin
Grafter
Posts: 64
Thanks: 6
Registered: 14-04-2015

Re: Constant Disconnects.

@pvmb, yup it "feels" like there are instability issues with the network, for "whatever" reason, it doesn't merit the "more technical than it really needs to be" runaround with the faults dept.

ramissin
Grafter
Posts: 64
Thanks: 6
Registered: 14-04-2015

Re: Constant Disconnects.

Peak time and the disconnects have returned.
Superuser
Superuser
Posts: 10,316
Thanks: 1,832
Fixes: 19
Registered: 22-08-2007

Re: Constant Disconnects.

So if you are not prepared to start the form fault reporting process just what do you expect to happen to have the fault resolved?  Resolution starts with the formal reporting of a fault using the trouble shooter referred to by Chris.  See the links below for speed issues and the bb fault reporter - they will help you move your issue forwards.
Superuser
Superuser
Posts: 10,316
Thanks: 1,832
Fixes: 19
Registered: 22-08-2007

Re: Constant Disconnects.

Quote from: pvmb
But the speed dropped even further due to now being on a 9dB NM. I am beginning to wish this auto line management gizmo could just be removed, then, whatever the situation, we would at least know where we are moment to moment.

If there are issues in a line which have not been reported for investigation, you are going to experience either slower speed having greater stability or instability at a higher synch speed having more error events and thus a slower effective data speed.
The DLM manages a problematic line for stability by raising the DLM.  If you want a lower SNRM, then the phone or bb fault process needs to be followed in ful to progress matters.