Constant Disconnects.
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- Re: Constant Disconnects.
Constant Disconnects.
30-07-2015 10:14 PM
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After this happens a few times, the troubleshooter can't fix it and I have to turn the router off and on again to get it working.
Any suggestions where to start looking ? Nothing has changed concerning how and what is plugged in, things have been fine for the last couple of months this has just started happening in the last few weeks.
Here's me stats...
Quote Mode: ADSL_2plus
Traffic Type: ATM
Status: Up
Link Power State: L0
Downstream Upstream
Line Coding(Trellis): On On
SNR Margin (1 dB): 4.4 5.8
Attenuation (1 dB): 46.0 26.2
Output Power (1 dBm): 0.0 12.6
Attainable Rate (Kbps): 6424 1220
Path 0 Path 1
Downstream Upstream Downstream Upstream
Rate (Kbps): 6059 1216 0 0
MSGc (# of bytes in overhead channel message): 59 64 0 0
B (# of bytes in Mux Data Frame): 189 38 0 0
M (# of Mux Data Frames in FEC Data Frame): 1 1 0 0
T (Mux Data Frames over sync bytes): 1 1 0 0
R (# of check bytes in FEC Data Frame): 0 0 0 0
S (ratio of FEC over PMD Data Frame length): 0.9980 1.0000 0.0 0.0
L (# of bits in PMD Data Frame): 1523 312 0 0
D (interleaver depth): 1 1 0 0
Delay (msec): 0 0 0.0 0.0
INP (DMT symbol): 0.00 0.00 0.0 0.0
Super Frames: 0 0 0 0
Super Frame Errors: 252 643 0 0
RS Words: 0 625268 0 0
RS Correctable Errors: 0 0 0 0
RS Uncorrectable Errors: 0 0 0 0
HEC Errors: 726 986 0 0
OCD Errors: 12 0 0 0
LCD Errors: 12 0 0 0
Total Cells: 1504577816 301507795 0 0
Data Cells: 39211725 5593293 0 0
Bit Errors: 0 63573 0 0
Total ES: 219 242
Total SES: 0 33
Total UAS: 53 53
Re: Constant Disconnects.
30-07-2015 11:25 PM
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Re: Constant Disconnects.
30-07-2015 11:29 PM
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Re: Constant Disconnects.
30-07-2015 11:52 PM
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Re: Constant Disconnects.
31-07-2015 4:35 PM
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Just checked my network logs and I've had 116 disconnects since the 6th of this month.
edit: nope I read it wrong it's actually 58.
Re: Constant Disconnects.
03-08-2015 10:44 AM
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According to our logs you've been connected for 4 days, this means there may be some brief drops on the "synchronisation" layer so please keep an eye on it and head over to http://faults.plus.net if that becomes a problem again.
@Keith_Owen
I can see a couple of drops over the past few days but nothing obvious.
<img src="http://community.plus.net/visualradius/generated/image14385949968043.png"/>
Re: Constant Disconnects.
04-08-2015 7:21 PM
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Re: Constant Disconnects.
05-08-2015 10:32 AM
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Re: Constant Disconnects.
06-08-2015 8:00 AM
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Re: Constant Disconnects.
06-08-2015 1:08 PM
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Quote from: _Adam_Walker_ @ramissin
According to our logs you've been connected for 4 days, this means there may be some brief drops on the "synchronisation" layer so please keep an eye on it and head over to http://faults.plus.net if that becomes a problem again.
Thanks, but I can't be bothered with the "faults" runaround, like I already said, nothing has changed on my end, and the disconnects are pretty random, they're much less now than they were before, without me actually doing anything.
Re: Constant Disconnects.
06-08-2015 3:31 PM
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Though I have done some things - stripped back everything so there is currently nothing BUT the BT Test Socket and BT wiring involved - nothing else.
But the speed dropped even further due to now being on a 9dB NM. I am beginning to wish this auto line management gizmo could just be removed, then, whatever the situation, we would at least know where we are moment to moment.
Re: Constant Disconnects.
06-08-2015 3:37 PM
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Re: Constant Disconnects.
06-08-2015 6:25 PM
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Re: Constant Disconnects.
07-08-2015 10:32 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Constant Disconnects.
07-08-2015 10:35 AM
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Quote from: pvmb But the speed dropped even further due to now being on a 9dB NM. I am beginning to wish this auto line management gizmo could just be removed, then, whatever the situation, we would at least know where we are moment to moment.
If there are issues in a line which have not been reported for investigation, you are going to experience either slower speed having greater stability or instability at a higher synch speed having more error events and thus a slower effective data speed.
The DLM manages a problematic line for stability by raising the DLM. If you want a lower SNRM, then the phone or bb fault process needs to be followed in ful to progress matters.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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