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Constant Disconnecting

AlanH1
Newbie
Posts: 3
Registered: 20-03-2017

Constant Disconnecting

Heya, 

I had an issue a few months ago where my internet would drop a several times a night, the red light would flash on the router and would eventually reconnect, then disconnect, rinse and repeat. 

An engineer came out, fixed some of the wiring and I got a new router which appeared to fix it. 

 

Then Friday night the disconnects started again and have been happening ever since. 

Any ideas?

Thanks

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 5,623
Thanks: 531
Fixes: 204
Registered: 01-01-2012

Re: Constant Disconnecting

Sorry to hear you're having issues with your service.

Our tests aren't showing any causes for this but if the drops continue I'd recommend raising a fault here

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team