Constant Connections Dropouts every 5-6 mins
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Constant Connections Dropouts every 5-6 mins
27-03-2018 7:56 AM - edited 27-03-2018 8:45 AM
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Since yesterday morning (26th March) I have been experiencing constant connection dropouts - this happens every 5-6 mins and the connection is lost for maybe 10-15 seconds or so - the router connection light stays green though.. This happens whether I am connected to the router (Netgear DG834G V2) with wireless or with ethernet cable. I've tried restarting the router, changing the splitter, connecting directly to the master socket by taking face plate off, but as of this morning I am still having problems. I noticed another user posted the same problem yesterday, but wanted to start a separate thread.
Re: Constant Connections Dropouts every 5-6 mins
27-03-2018 11:47 AM
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Hi Steven,
Tests on your line aren't showing any obvious issues but I can see the disconnections logged on our side so it would be a good idea to report a fault next.
You can do that over at http://faults.plus.net feel free to drop me a reply back here when you have.
Re: Constant Connections Dropouts every 5-6 mins
on 27-03-2018 12:33 PM - last edited on 27-03-2018 12:59 PM by Mav
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Thankyou, I have just complleted the fault test, when trying to reply here, I lost connection and the connection light on the router went out, not sure if that may have been something to do with the testing though.
Moderator's note by Mike (Mav): Duplicated post removed.
Re: Constant Connections Dropouts every 5-6 mins
27-03-2018 3:48 PM
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Thanks, I've just added an update to your account here: https://www.plus.net/wizard/?p=view_question&id=171307843
Re: Constant Connections Dropouts every 5-6 mins
27-03-2018 4:48 PM
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Thankyou have contacted BT
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