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Consistently terrible internet speeds between 8pm-2am

PilgrimStreet
Newbie
Posts: 2
Registered: ‎16-11-2015

Consistently terrible internet speeds between 8pm-2am

Hi everyone
So I'm having issues with my plusnet service and its driving me up the wall. Im about ready to switch to a different provider as this is simply unacceptable now.
Every evening between the hours of 8pm and 2am the my connection drops to below usable levels. This sometimes lasts between 30 minutes to 2 hours, but there will be random times when it jumps back to its normal speed.
Ive tried to carry out speed tests using both the BT Wholesale test and the Ookla speedtest. Sometimes when its at its slowest these aren't possible but ill include some screenshots of both.
I mainly connect using a TP link power line adaptor the the main router but this problem also occurs when connected via Wifi.
Any help would be greatly appreciated.
3 REPLIES 3
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,907
Thanks: 1,525
Fixes: 479
Registered: ‎01-01-2012

Re: Consistently terrible internet speeds between 8pm-2am

Our tests are showing a potential capacity issue at your exchange.
I'm just getting this raised to our suppliers for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
PilgrimStreet
Newbie
Posts: 2
Registered: ‎16-11-2015

Re: Consistently terrible internet speeds between 8pm-2am

Hi,
Just wondering if theres been any update on this?
Still getting really bad service 😕
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,907
Thanks: 1,525
Fixes: 479
Registered: ‎01-01-2012

Re: Consistently terrible internet speeds between 8pm-2am

I'm just contacting our suppliers for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team