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Conservative IP Profile?

bobbyrabbit
Dabbler
Posts: 14
Registered: 19-02-2014

Conservative IP Profile?

I've just transferred from SKY 40/10  package to Plusnet's 80/20 on Monday 10th March. Is DLM run on fibre as it is ADSL?
I've just checked my IP profile which is:
38.72 Mbps Down
10 Mbps Up
Am I in a 10 day training period? I would just like to check and if this is the case, not a problem.
13 REPLIES
Terranova667
Aspiring Pro
Posts: 1,268
Thanks: 66
Fixes: 3
Registered: 19-02-2014

Re: Conservative IP Profile?

seems that your profile hasn't been update for 80 / 20,  Plusnet staff should be able to switch it to the correct profile and you should see the speed etc go to where it should be.
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Conservative IP Profile?

It looks as though you have been migrated on a like for like product and Plusnet will need to get this changed
It isn't a profile problem per se
bobbyrabbit
Dabbler
Posts: 14
Registered: 19-02-2014

Re: Conservative IP Profile?

Thanks for confirming this...appreciated. I've opened a support request #82829176
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: 03-02-2014

Re: Conservative IP Profile?

Hi bobbyrabbit,
I'm sorry to hear you've been placed on the wrong speed profile.
I've placed the order to modify this for you and this should complete on Monday. You should then see a slight increase in speeds. Smiley
bobbyrabbit
Dabbler
Posts: 14
Registered: 19-02-2014

Re: Conservative IP Profile?

Thanks Linn
The IP profile has been changed to:
43.99Mbps down
20Mbps Up
Do you have to change anything your end as I am still seeing 40Mbps download speeds? I hasten to add I'm not expecting much more than that:
Speedtest was:
36.82 down
11.59 up
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Conservative IP Profile?

I've just made some changes to your Speed Profile on our systems.
A quick restart of your router should be enough for the speed change to take effect.
Chris Pettitt
Cloud Environments Engineer
bobbyrabbit
Dabbler
Posts: 14
Registered: 19-02-2014

Re: Conservative IP Profile?

Hi Chris
Thanks for that, I have had a boost in speed.
All in all, I'm a little disappointed that my speeds are as slow as that (not Plusnet's fault). I'm not entirely sure what cabinet my line is being sent to, but the nearest double cabinet to me is just 250m away. How would you find out this out? Unfortunately, the engineer didn't turn up on my activation date last week , I could have asked him.
I seem to remember just over 2 years ago when I was connected to fibre that the installation engineer said I could get a pretty near max speed of 80Mbps!
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Conservative IP Profile?

What sort of speeds are you seeing now?
Chris Pettitt
Cloud Environments Engineer
bobbyrabbit
Dabbler
Posts: 14
Registered: 19-02-2014

Re: Conservative IP Profile?

Speedtest
Down: 43.29
Up: 11.8
BT IP Profile
Down: 44.39
Up: 20
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Conservative IP Profile?

Is that via Ethernet? If not, can you try via Ethernet?
Chris Pettitt
Cloud Environments Engineer
bobbyrabbit
Dabbler
Posts: 14
Registered: 19-02-2014

Re: Conservative IP Profile?

Hi Chris. Thanks for your prompt replies.
That is via Ethernet
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Conservative IP Profile?

Ok.
Can you please raise a fault with us at http://faults.plus.net and our Faults Team will get this looked into for you.
Chris Pettitt
Cloud Environments Engineer
bobbyrabbit
Dabbler
Posts: 14
Registered: 19-02-2014

Re: Conservative IP Profile?

Thanks for great support Chris. I shall get onto it.