Conservative IP Profile?
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Conservative IP Profile?
14-03-2014 1:44 PM
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I've just checked my IP profile which is:
38.72 Mbps Down
10 Mbps Up
Am I in a 10 day training period? I would just like to check and if this is the case, not a problem.
Re: Conservative IP Profile?
14-03-2014 1:51 PM
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Re: Conservative IP Profile?
14-03-2014 1:57 PM
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It isn't a profile problem per se
Re: Conservative IP Profile?
14-03-2014 2:12 PM
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Re: Conservative IP Profile?
14-03-2014 5:34 PM
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I'm sorry to hear you've been placed on the wrong speed profile.
I've placed the order to modify this for you and this should complete on Monday. You should then see a slight increase in speeds.
Re: Conservative IP Profile?
17-03-2014 10:58 AM
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The IP profile has been changed to:
43.99Mbps down
20Mbps Up
Do you have to change anything your end as I am still seeing 40Mbps download speeds? I hasten to add I'm not expecting much more than that:
Speedtest was:
36.82 down
11.59 up
Re: Conservative IP Profile?
17-03-2014 11:12 AM
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A quick restart of your router should be enough for the speed change to take effect.
Re: Conservative IP Profile?
17-03-2014 12:53 PM
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Thanks for that, I have had a boost in speed.
All in all, I'm a little disappointed that my speeds are as slow as that (not Plusnet's fault). I'm not entirely sure what cabinet my line is being sent to, but the nearest double cabinet to me is just 250m away. How would you find out this out? Unfortunately, the engineer didn't turn up on my activation date last week , I could have asked him.
I seem to remember just over 2 years ago when I was connected to fibre that the installation engineer said I could get a pretty near max speed of 80Mbps!
Re: Conservative IP Profile?
17-03-2014 1:09 PM
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Re: Conservative IP Profile?
17-03-2014 1:13 PM
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Down: 43.29
Up: 11.8
BT IP Profile
Down: 44.39
Up: 20
Re: Conservative IP Profile?
17-03-2014 1:14 PM
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Re: Conservative IP Profile?
17-03-2014 1:26 PM
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That is via Ethernet
Re: Conservative IP Profile?
17-03-2014 1:46 PM
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Can you please raise a fault with us at http://faults.plus.net and our Faults Team will get this looked into for you.
Re: Conservative IP Profile?
17-03-2014 2:06 PM
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