Hi, just new to the community - my broadband keeps dropping out. I have done a connectivity check as pictured - can anyone explain why the internet connectivity has a Red Cross and how can I resolve this
Our tests aren't showing any issues.
Can you raise this at https://faults.plus.net and we'll get that looked into.
| Matthew Wheeler|
Plusnet Help Team
30-12-2016 9:34 AM - edited 30-12-2016 9:37 AM
A warm welcome to the forums.
The Red Cross against IPv6 is nothing to worry about - PlusNET still does not support the IPv6 (now 20 year old) networking method. I have also seen the gateway connection reported to be in error ... when it's working perfectly fine!
Following the fault checker as suggested above will be useful, as will also taking a look at the speed issues thread below.