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Posts: 1
Registered: ‎28-12-2016


Hi, just new to the community - my broadband keeps dropping out. I have done a connectivity check as pictured - can anyone explain why the internet connectivity has a Red Cross and how can I resolve this


Plusnet Help Team
Plusnet Help Team
Posts: 6,113
Thanks: 591
Fixes: 229
Registered: ‎01-01-2012

Re: Connection

Our tests aren't showing any issues.

Can you raise this at and we'll get that looked into.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Posts: 13,038
Thanks: 4,332
Fixes: 26
Registered: ‎22-08-2007

Re: Connection


A warm welcome to the forums.

The Red Cross against IPv6 is nothing to worry about - PlusNET still does not support the IPv6 (now 20 year old) networking method.  I have also seen the gateway connection reported to be in error ... when it's working perfectly fine!  Crazy2

Following the fault checker as suggested above will be useful, as will also taking a look at the speed issues thread below.


Please perform a quiet line test - dial 17070 select option 2 using a corded phone plugged into the test socket behind the face plate of the master socket. It should be silent. A noisy phone line (or no dial tone) will have a marked adverse impact on the performance of broadband.

If the line is noisy or there is no dial tone, then a PHONE LINE fault needs to be raised with your phone provider. If this is PlusNet, you can report a fault on line using the button below.