Connection speed halved
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Connection speed halved
Connection speed halved
09-03-2013 7:54 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Router stats:
ATM Statistics TX Cells RX Cells TX CRC errs RX CRC errs
373508 2904362 0 1
ADSL Status Mode State Up Speed Down Speed SNR Margin Loop Att.
ADSL2(G.992.3) SHOWTIME 669018 755809 7 66
BT Speedtest:
Download Speed (Mbps): 0.64
Upload (Mbps): 0.43
Ping Latency (ms): 40.88
Plus.net profile:
Current line speed:
0.8 Mb
Re: Connection speed halved
09-03-2013 11:00 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If your neighbour is getting better speeds on ADSL (g992.1) it could be that you could force a similar connection on yours, although I am already drifting out of my rather limited knowledge zone here - others will no doubt be along to advise further.
Re: Connection speed halved
09-03-2013 1:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Connection speed halved
11-03-2013 11:25 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've checked over your and can see that that your speed has dropped since from the 5th March., I'd suggest running through our faults wizard at http://faults.plus.net so we can take a further look into that.
Re: Connection speed halved
13-03-2013 11:49 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Connection speed halved
13-03-2013 4:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I couldn't agree with you more. Something has definitely caused your speeds to drop, as well as the quality of your line. The actual quality of your line has improved recently so I do think that a reset on your line would probably resolve that issue for you.
What worries me though, does this happen when there is poor weather? If this is the case, we may need to take a closer look at things. I would be more than happy to place a reset for you to see if this pushes those speeds back up for you?
I'm really sorry for the response that you have got from the fault that's been raised, it's sometimes a little too easy to look at what the estimates are rather than look at what your line can actually achieve. I'll take that on board and feed that back to the Fault Team Leaders.
Would you be happy to place a reset on the line for you?
Re: Connection speed halved
13-03-2013 5:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Many thanks for your kind response. Previously it hasn't appeared to drop based on weather. In fact up until recently the router was on average reporting connection durations of over a week without issue. For some reason just before the weekend, sync speed dropped. When you only have a connection as bad as this, going from 1.6mbit to 0.7 makes quite a difference to the point where it's virtually unusable.
I too noticed the slight improvement, and given that the SNR had changed, was hoping it would recover. Unfortunately it seems quite unstable at the moment with daily disconnections. If you look at the attached image you will see the routers stats for the last year. You will notice in November we upgraded to ADSL2 and now it's lower than it was before when we were on ADSL. I'm sure your logs are more accurate but it definitely seems like something has changed.
Will resetting the line put it back into training? If you think it would help then yes please go ahead and reset the line.
Re: Connection speed halved
14-03-2013 1:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've placed a SNR reset, this will take up-to 4 hours to take effect. Your line will then be placed into a 10 day training period.
We'll need to monitor it over the next few days and see how it goes.
Re: Connection speed halved
14-03-2013 5:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Connection speed halved
23-03-2013 8:46 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
So again i've removed the BT filter plate that BT fitted last year and plugged directly in to the test socket. The sync speed has gone up slightly, but i'm back to the same fault I had 12 months ago (which BT resolved by rewiring and fitting the filter plate) in that I can't plug my phone in without the internet dropping out, and it appears to be really unstable, and i'm getting insane amounts of CRC errors (53,000 in 10 minutes). The sync speed increased slightly but is sat at 1143771.
I also went to my neighbours house last weekend and got his router stats. His phone line comes from the exact same pole outside my house (10 meters away). He is on ADSL and gets a higher speed (2.4Mbps) than I have ever achieved since living here on ADSL or ADSL2. I've attached his router stats.
What should I do next?
Re: Connection speed halved
25-03-2013 11:37 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Connection speed halved
27-03-2013 12:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
So far it's taken 2 days since you raising it with the suppliers just for plusnet to contact me to arrange an engineer visit. Can you please jig things along a bit. My internet has been virtually unusable for weeks now.
Re: Connection speed halved
27-03-2013 12:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I can pick this up for you and book an engineer? Will you be available on Saturday for an engineer as there is no availability for tomorrow, Friday or Monday unfortunately.
Re: Connection speed halved
27-03-2013 12:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yes Saturday is fine for me. Thanks. Sorry forgot Monday was a bank holiday.
Re: Connection speed halved
27-03-2013 12:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page