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Connection speed dropped by 75%
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- Connection speed dropped by 75%
Connection speed dropped by 75%
17-12-2015 11:57 AM
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Hi, could someone at support please look into my case? In the last few days my connection speed has dropped to around 4mbps, it's usually 16-17Mbps (i live very close to the exchange). Upload seems unaffected (around 1.1Mbps). All requested stats are below.
Noise margin: 6.5/9.1
Line attenuation: 5.9/13.5
BT Wholesale Broadband Performance Test
Download speed achieved during the test was - 3.59 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 17.82 Mbps
Upload speed achieved during the test was - 1.08Mbps
Upstream Rate IP profile on your line is - 0.83 Mbps
Estimated line speed:
There's no speed estimate currently held on your account.
Current line speed:
3.8 Mb
I'd greatly appreciate any help with this, very frustrated.
Noise margin: 6.5/9.1
Line attenuation: 5.9/13.5
BT Wholesale Broadband Performance Test
Download speed achieved during the test was - 3.59 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 17.82 Mbps
Upload speed achieved during the test was - 1.08Mbps
Upstream Rate IP profile on your line is - 0.83 Mbps
Estimated line speed:
There's no speed estimate currently held on your account.
Current line speed:
3.8 Mb
I'd greatly appreciate any help with this, very frustrated.
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Re: Connection speed dropped by 75%
17-12-2015 1:18 PM
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Your line is pretty stable, although there have been a few disconnections today and yesterday:
This has caused the line profile to lower to 3800, causing the speeds you're seeing. However this has now increased again back to normal, so if you disconnect/reconnect once you should see an improvement.
This has caused the line profile to lower to 3800, causing the speeds you're seeing. However this has now increased again back to normal, so if you disconnect/reconnect once you should see an improvement.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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Re: Connection speed dropped by 75%
17-12-2015 7:26 PM
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Thanks Chris, as you said, seems fine now.
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- Connection speed dropped by 75%