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Connection speed down following disconnection

FIXED
Labriskus
Grafter
Posts: 31
Registered: ‎26-05-2011

Connection speed down following disconnection

Hello, 

 

Earlier this morning my phone line went dead taking down my broadband.  I'm not sure for how long or the exact cause though Kelly Communications were nearby so maybe they had something to do with this?

 

Anyway, the phone line came back up and the router eventually reconnected, however my connection speed that was at over 70Mbps for eons is now stuck at 53Mbps. 

 

From the router;

Line state: Connected
Connection time: 0 days, 01:43:49
Downstream: 53.34 Mbps
Upstream: 9.654 Mbps

 

So, my question is, will this recover on its own over the next few days or are there further steps that I have to take?

 

Labriskus 

6 REPLIES 6
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,846
Thanks: 874
Fixes: 220
Registered: ‎27-04-2007

Re: Connection speed down following disconnection

Fix

Hi @Labriskus 

 

I've just had a look into this for you and found that I need to reply with some account sensitive information. 

 

I've popped a ticket on your account here: https://www.plus.net/wizard/?p=view_question&id=234059671

 

Please take a look at that when you can and do get back to me if you have any questions. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Labriskus
Grafter
Posts: 31
Registered: ‎26-05-2011

Re: Connection speed down following disconnection

Hi,

 

I have reported this to my landline provider, hopefully fixed soon.

 

Many thanks

 

Labriskus

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,846
Thanks: 874
Fixes: 220
Registered: ‎27-04-2007

Re: Connection speed down following disconnection

Cheers for the update, I hope they can get that sorted out soon for you. Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,846
Thanks: 874
Fixes: 220
Registered: ‎27-04-2007

Re: Connection speed down following disconnection

Hi there, I was just wondering how you were getting on with this and if you need any more help from our side? - Adam

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Labriskus
Grafter
Posts: 31
Registered: ‎26-05-2011

Re: Connection speed down following disconnection

Hi there,

 

BT have been and sorted out the copper line fault, my connection is now all back to normal.

 

Thanks for your help.   Smiley

 

Labriskus

 

Edit, forgot to add the stats Smiley

 

Line state: Connected
Connection time: 0 days, 09:18:24
Downstream: 71.49 Mbps
Upstream: 17.04 Mbps

 

Again, Thanks

Townman
Superuser
Superuser
Posts: 22,725
Thanks: 9,446
Fixes: 151
Registered: ‎22-08-2007

Re: Connection speed down following disconnection

Phone supplied by BT, broadband by Plusnet ... you must be on a legacy contract way outside your minimum term and paying over the odds for it.  Have you looked at the full phone and broadband rates from Plusnet?

Contact Customer Options Team (aka COTS)

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