Connection speed down following disconnection

[#1]

Hello, 

Earlier this morning my phone line went dead taking down my broadband.  I'm not sure for how long or the exact cause though Kelly Communications were nearby so maybe they had something to do with this?

Anyway, the phone line came back up and the router eventually reconnected, however my connection speed that was at over 70Mbps for eons is now stuck at 53Mbps. 

From the router;

Line state:	Connected
Connection time:	0 days, 01:43:49
Downstream:	53.34 Mbps
Upstream:	9.654 Mbps

So, my question is, will this recover on its own over the next few days or are there further steps that I have to take?

Labriskus 

[#2 · Accepted solution]

Hi @Labriskus 

I've just had a look into this for you and found that I need to reply with some account sensitive information. 

I've popped a ticket on your account here: https://www.plus.net/wizard/?p=view_question&id=234059671

Please take a look at that when you can and do get back to me if you have any questions. 

[#3]

Hi,

I have reported this to my landline provider, hopefully fixed soon.

Many thanks

Labriskus

[#4]

Cheers for the update, I hope they can get that sorted out soon for you.

[#5]

Hi there, I was just wondering how you were getting on with this and if you need any more help from our side? - Adam

[#6]

Hi there,

BT have been and sorted out the copper line fault, my connection is now all back to normal.

Thanks for your help.   

Labriskus

Edit, forgot to add the stats

Line state:	Connected
Connection time:	0 days, 09:18:24
Downstream:	71.49 Mbps
Upstream:	17.04 Mbps

Again, Thanks

[#7]

Phone supplied by BT, broadband by Plusnet ... you must be on a legacy contract way outside your minimum term and paying over the odds for it.  Have you looked at the full phone and broadband rates from Plusnet?

Contact Customer Options Team (aka COTS)

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Direct dial numbers

• 0800 013 2632 or 0800 079 1133(from within the UK)
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