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Connection speed almost halved since installation.. wtf? :(

Monkey
Newbie
Posts: 7
Registered: ‎08-08-2014

Connection speed almost halved since installation.. wtf? :(

When I first had my FTTC line installed, I was getting 34mbps on this line.  Speed subsequently dropped to around 28-29mbps.
Since I was getting nowhere near the 76mbps I was paying for, I asked to downgrade to the 38mbps package. This was a surprisingly long and difficult process but eventually I was moved to the 38mbps tier at a lower price (I had to extend the contract as well).
Now my speeds are only around 20mbps. What is going on? Have I been changed to an even slower profile?
I can understand not all lines can handle the highest speeds, but how could my line speed halve in the space of just over half a year? It's already at the low end of what fibre tech is meant to be able to do, surely there must be a problem somewhere?
Shocked
3 REPLIES
Community Veteran
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: Connection speed almost halved since installation.. wtf? :(

What are your estimates here http://www.dslchecker.bt.com/ ?
Unfortunately, there can be things like cross talk/poor wiring/electrical interference that can all impact a line's performance. There is very little that can be done about them at the moment.
DanHodby
Grafter
Posts: 248
Registered: ‎23-10-2013

Re: Connection speed almost halved since installation.. wtf? :(

Morning Monkey,
Your line is performing above the estimates. The estimates are from 23.3 to 11.4 and your line currently has a profile of 28MBps.
That looks about right to me.
Dan
Monkey
Newbie
Posts: 7
Registered: ‎08-08-2014

Re: Connection speed almost halved since installation.. wtf? :(

Thanks Dan... at least the profile is not lower than I was getting before. Just did another test and got 23 so slightly better than this morning.
Really can't believe how much its just slowing down for no obvious reason though...