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Connection running slower than it should

ScottT
Dabbler
Posts: 17
Registered: ‎23-09-2014

Connection running slower than it should

I've got a new fibre line installed on 38/19.5 (40/20) package - BT Openreach engineer came and set everything up then ran a test on the line and confirmed a full sync at 80/20 (I'm right next to the cabinet)
However speed tests show consistent lock at 40/10 - upload seems to be capped at 10mb for some reason - anyone know why this might be?
2 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Connection running slower than it should

wrong product supplied - BT or Plusnet error
ScottT
Dabbler
Posts: 17
Registered: ‎23-09-2014

Re: Connection running slower than it should

Not to worry - resolved now! :-)