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Connection regularly dropping

centwistle2021
Newbie
Posts: 3
Registered: ‎24-07-2021

Connection regularly dropping

Hi all,

 

Had some real issues today, the connection has been dropping throughout the morning and making work quite difficult.

Looking in the logs I'm seeing the sessions are ended either on Timeout or Could not resolve host.

 

Not sure where to get started on this really?

Thanks,

Charlie

2 REPLIES 2
jab1
Legend
Posts: 17,771
Thanks: 5,779
Fixes: 267
Registered: ‎24-02-2012

Re: Connection regularly dropping

@centwistle2021 Welcome to the forums. Report a problem here: Report your broadband problem | Help | Plusnet 

John
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,900
Thanks: 886
Fixes: 221
Registered: ‎27-04-2007

Re: Connection regularly dropping

Hi centwistle2021, I'm sorry that you're having some problems with the connection dropping out. 

 

I've just been running some line tests which don't show any obvious causes, can you try following the checks shown here next please?

 

https://www.plus.net/help/broadband/connection-troubleshooting/

 

Let us know how you get on.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team